Job Title :IT CustomerRelationship Manager
Location:Richmond VA Hybrid
Rate :Best competitive rate
**localcandidates required due to onsite requirement
**first round of interviews viaTeams. Second round of interviews ONSITE. Please only submitcandidates who can interview onsite NOexceptions
**This positionrequires onsite 2 days a week with 3 remote
*Contractorwill be responsible for purchasing parking through VDOTs ParkingManagement Office or procuring their own parking
**Contract to be extended beyond 6/30/24 likely by 612months
Idealcandidates for this role will innately be a strategic thinkerfoster positive/purposeful interactions build and preserve trustingrelationships with assigned business partners throughout theagency. The position will also manage escalations for work withinthe service product and project delivery pipelines.
Position specific responsibilities and duties willinclude but not limited to:
Meeting with andcommunicating directly with Agency leadership up to the Executivelevel on a routine basis.
Working closely with ITleadership to ensure successful and continuous delivery of allproducts and services by ITD.
Assigned to partner withDistricts to act as a point of focus / resource for IT managementescalations and coordination.
Partner with business andEnterprise Architecture to identify product lines then develop andmaintain a multiyear business capability roadmap.
Responsible for building and maintaining relationships withassigned business partners.
Interfacing with projectmanagers service and operations managers to coordinate workprioritize requests and manage escalations for assignedDivisions.
Identifying opportunities for new servicesservice improvements and technical innovation to meet businessneeds.
Overseeing the management of business partnerexpectations as related to ITD engagement and service or productdelivery.
Managing escalations related to technologyprocurements projects and service delivery requests.
Identifying championing and communicating customerneeds.
Consult and collaborate with ITD teams managingproduction operations and the strategic direction for systems ownedby assigned business partners.
Support continuedcompliance with VDOT and VITA policies standards andguidelines.
Desired Skills toPartner with Districts:
Bachelors degree or six (6) years or more of related experience.(6yrs)
Experience working in Information Technology(including knowledge of SDLC Agile Methodology TechnologyProcurements. (5yrs)
Strong communication skills inwriting speaking and presenting with leadership of all levels.(10yrs)
Ability to listen build rapport and developcredibility as a strategic partner. Be able to shift opinions usinginfluence over positional power. (10yrs)
Skilled andexperienced at conflict negotiation and resolution; Experiencedealing with difficult customers. (10yrs)
Ability toshareownership and drive results as a team. Ability to focus onpurpose value and results rather than solutions. (10yrs)
Ability to connect strategy to execution; Strategic thinker.(10yrs)
Experience in Product Line planning developmentand management. (10yrs)
Understanding of VDOTsOrganization Structure to include Districts and CentralOffice.
Skill
Required / Desired
Amount
of Experience
Bachelors degreeor six (6) years or more of related experience in a role withinInformation Technology. Required 6 Years
Experience workingin Information Technology (including knowledge of SDLC AgileMethodology Technology Procurements) Required 5 Years
Strong communication skills in writingspeaking and presenting with leadership of all levels. Required 10 Years
Ability to listen build rapport and developcredibility as a strategic partner. Be able to shift opinions usinginfluence over positional power. Required 10 Years
Skilled at conflict negotiation andresolution; Experience dealing with difficult customers/beingcomfortable in uncomfortable situations. Required 10 Years
Ability to shareownership and drive results asa team. Ability to focus on purpose value and results rather thansolutions. Required 10 Years
Ability to connectstrategy to execution; Strategic thinker. Required 10 Years
Experience in Product Line planningdevelopment and management. Required 1 Years
Understanding of VDOTs Organization Structurehow VDOT and VITA interact. Desired 3 Years
BRMPCertification Highly desired
Thanks & Regards
Priscilla Sr. Manager Nukasani Group
1001 E Chicago Ave Unit B111 Naperville IL 60540.
Email: Direct:
People Process TechnologyIntegrator.
An EVerifiedCompany.