Job summary We are looking for a highly organised, motivated and enthusiastic individual to work within the Osteoporosis team at Mansfield Community Hospital, 22.5 hours a week. This is a fantastic opportunity to be part of a great team who take pride in patient care. You will be provide comprehensive administrative support to the Osteoporosis Specialist Nurses based at Mansfield Community, delivering Bone Mineral Density Scans and Outpatient Treatments to patients in the surrounding area. You will need to be computer literate and able to perform well under pressure. You will work alongside the existing Patient Pathway Coordinators in booking patient treatments, appointments, distributing, filing and scanning of referrals and reports. We are looking for an enthusiastic and motivated team player with empathy, compassion, an excellent communicator & good problem solving skills. You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively to enable day to day management. You will be working with a highly efficient team of Patient Pathway Co-ordinators, Clinical Typists and Records Assistants. Main duties of the job The role of a Patient Pathway Coordinator is a role in which you will provide high quality administrative support to the Osteoporosis Service. On a day to day basis this would involve:o General admin, receiving and managing incoming post and referrals and distributing out to the Consultants and nurses.o Dealing with phone calls, emails and face to face queries from Patients and Colleagues.o Managing the Patient tracking list to ensure all patients are treated within a timely manner and adhering to National operating standards.o Booking patient appointments.o Audio typing. o Managing consultant diaries and annual leave, cancelling clinics when needed. About us Thank you for your interest in this role. Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020. The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care. For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England. Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you. Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us. Date posted 31 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Part-time Reference number 214-MED-6707798 Job locations Mansfield Community Hospital Stockwell Gate Mansfield NG18 5QJ Job description Job responsibilities To be the main point of reference for the Consultant to ensure administrative support throughout the patients journey at the hospital working as a team with Patient Pathway Co-ordinator colleagues to ensure appropriate cover. Ensure that all appointments across the patient pathway from referral to discharge are booked in line with targets/standards. Undertake validation of the RTT Patient Tracking List. Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust information is robust following agreed on escalation procedures. Confirm in writing, details of the agreed appointment dates, thus ensuring patients have all the information required for their outpatient visit. Change and cancel Clinic appointments as appropriate and in accordance with the Trust Access Policy. Liaise with Clinic Prep Clerk / Records Assistant as appropriate to ensure all case notes are available and fully prepared for the patients attendance at Clinic. Ensure all Clinics are fully reconciled in conjunction with the Clinic receptionists. All outcomes should be actioned within 24 hours in line with Trust SOP and protocols. Please see the attached job description and person specification for full details Job description Job responsibilities To be the main point of reference for the Consultant to ensure administrative support throughout the patients journey at the hospital working as a team with Patient Pathway Co-ordinator colleagues to ensure appropriate cover. Ensure that all appointments across the patient pathway from referral to discharge are booked in line with targets/standards. Undertake validation of the RTT Patient Tracking List. Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust information is robust following agreed on escalation procedures. Confirm in writing, details of the agreed appointment dates, thus ensuring patients have all the information required for their outpatient visit. Change and cancel Clinic appointments as appropriate and in accordance with the Trust Access Policy. Liaise with Clinic Prep Clerk / Records Assistant as appropriate to ensure all case notes are available and fully prepared for the patients attendance at Clinic. Ensure all Clinics are fully reconciled in conjunction with the Clinic receptionists. All outcomes should be actioned within 24 hours in line with Trust SOP and protocols. Please see the attached job description and person specification for full details Person Specification Knowledge Essential Computer literate, with experience of using a keyboard with a high level of accuracy Knowledge of healthcare administrative systems and processes Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications Experience of using a full range of IT/Patient data systems Confidentiality and Data Protection Health and Safety Equality and diversity Desirable Sound office clerical background providing knowledge of relevant procedures. Experience of using a full range of IT/Patient data systems - As applicable to speciality Qualifications Essential Good general education with GCSE English at grade C or above RSA II (or equivalent) Desirable Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR) NVQ in Customer Care European Computer Driving Licence Shorthand speeds of 80wpm Further Training Essential On the job training. Desirable Experience of managing health & safety issues Supervisory training Experience Essential Quality Customer Service Some experience providing required NHS knowledge and qualification equivalences Desirable Experience of supervising staff Contractual Essential Regular attendance and willingness to work flexible hours as necessary Person Specification Knowledge Essential Computer literate, with experience of using a keyboard with a high level of accuracy Knowledge of healthcare administrative systems and processes Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications Experience of using a full range of IT/Patient data systems Confidentiality and Data Protection Health and Safety Equality and diversity Desirable Sound office clerical background providing knowledge of relevant procedures. Experience of using a full range of IT/Patient data systems - As applicable to speciality Qualifications Essential Good general education with GCSE English at grade C or above RSA II (or equivalent) Desirable Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR) NVQ in Customer Care European Computer Driving Licence Shorthand speeds of 80wpm Further Training Essential On the job training. Desirable Experience of managing health & safety issues Supervisory training Experience Essential Quality Customer Service Some experience providing required NHS knowledge and qualification equivalences Desirable Experience of supervising staff Contractual Essential Regular attendance and willingness to work flexible hours as necessary Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sherwood Forest Hospitals NHS Foundation Trust Address Mansfield Community Hospital Stockwell Gate Mansfield NG18 5QJ Employer's website https://www.sfh-tr.nhs.uk/ (Opens in a new tab)