Description
1. Are you a tech-savvy problem solver with a passion for system support, cloud platforms, and automation?
2. Enjoy Systems monitoring ( Datadog, Splunk, Grafana, & Prometheus,)
3. Enjoy developing Jira workflows & ITSM tools to improve service management
If so, - we’re looking for a Platform Support Analyst to play a critical role in ensuring high availability and optimal performance of our cloud-based and on-premises systems.
* Why Join Us?
Work in a fast-paced, innovative environment.
Contribute to cutting-edge automation & system enhancements .
Competitive salary, up to £35,000 & career development opportunities.
* Benefits include: Hybrid working, 25 days holiday (+ buy/sell), pensions, Mat/Pat leave, Death in Service, Loyalty days
What You’ll Do:
* Provide technical support & troubleshooting for platform-related issues, achieving a 90%+ first-time resolution rate for known problems.
Monitor system performance using tools like Grafana & Prometheus, ensuring high uptime & proactive issue resolution .
Configure and manage Jira workflows & ITSM tools to improve service management.
Collaborate with IT teams, developers & vendors to support system upgrades, enhancements & integrations .
Assist with pharmaceutical/industrial robot integration, ensuring smooth automation & compliance with industry standards.
Maintain documentation, improve processes, and contribute to root cause analysis (RCA) & post-mortems .
What We’re Looking For:
* 2+ years of experience in platform support, application support, or IT helpdesk roles .
Hands-on experience with platform monitoring tools (, Datadog, Splunk, Grafana, Prometheus).
Strong troubleshooting skills in system diagnostics, cloud computing, APIs & integrations .
Experience with Jira workflows, automation, & ITSM tools (, Jira Service Management, ServiceNow).
Excellent communication & stakeholder management skills .
Knowledge of pharmaceutical/industrial robotic systems is a plus!
Preferred Certifications (Nice to Have!):
1. ITIL Foundation Certification (ITSM best practices)
2. Microsoft Azure Fundamentals or AWS Certified Cloud Practitioner
3. CompTIA A+ or other IT certifications
Ready to take your career to the next level? Apply now!