We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.
The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).
Job overview
Based within the Emergency Operations Centre (EOC), the post holder is primarily responsible for devising, preparing and delivering training interventions and assessments to meet organisation needs and initiatives. This relates to training for both new and existing Non-Clinical EOC staff and external bodies when required.
This role will be predominantly focusing on non-clinical audit.
Main duties of the job
1. Identify training needs through monitoring performance and assisting staff to reach and maintain the Trusts Performance standards and contribute to delivering quality patient care.
2. To ensure training is completed as necessary, the post holder will be required to work across both EOC sites as required.
3. Provide a support role in the EOC when required.
Key Result Areas:
Communication and Relationship Skills:
1. Provides written and verbal feedback to EOC personnel regarding their progress and any remedial training requirements.
2. Ensure effective two-way communication with EOC personnel across both sites when training and mentoring.
3. Communicate effectively with education team colleagues to ensure continuity and best practice.
4. Provide the L&D Manager with reports relating to training targets.
5. Undertake duties as delegated and supervised by the L&D Manager.
6. Produce written reports for internal and external meetings/publications.
7. All EOC communication is sensitive and covered by the Caldicott Report and Data Protection Act.
8. Provides complex information when training EMAS systems; processes and Trust Performance standards to EOC staff.
Knowledge, Training and Experience:
1. Participate in training events and development opportunities identified by the Trust to develop own skills and personal effectiveness.
2. GCSE or equivalent in English and Maths - minimum Grade C or above.
3. Achieve and maintain competence, according to the requirements in NHS Pathways. Hold a current certificate in CPR. Achieve the required competence level personally.
4. NHS Pathways Accredited (Accredited Training Module, Coaching & Mentoring & Auditing, CM1 & CM2 qualified).
5. Recognised teaching qualification e.g L3 AET (Award in Education and Training).
6. Educated to degree level or equivalent experience.
Analytical and Judgement Skills:
1. Utilise skills for assessing training requirements for staff on remedial training.
2. Support the investigation of complaints including Serious Untoward Incidents, Formal Complaints and PALS where complex EOC procedures and processes have been used and a range of not straightforward situations may have occurred.
3. Required to analyse and make judgements on the adherence to the EOC procedures.
Planning and Organisational Skills:
1. Organise their own work on a day to day basis.
2. In a disaster recovery and/or service continuity situation you will be required to undertake any tasked duties to support the control function within EMAS.
3. Undertake project planning making adjustments if targets aren't being met (ongoing).
4. Allocate staff to training courses to meet organisational requirements across both EOC sites.
5. Required to plan the EOC training program for new and existing non-clinical staff across both EOC sites including Local Induction, CAD, Policies and Procedures, delivery of workshops and remedial training.
Physical Skills:
1. Driving a car to meetings, conferences and training events and visiting Lincoln/Nottingham EOC & Beechdale training facilities.
2. Standard RSA 1 keyboard skills and MS office packages when preparing reports and training packages.
Patient and Client:
1. Provide NHS Pathways advice to patients in line with procedures under emergency situations e.g CPR advice, haemorrhage etc.
2. As qualified NHS Pathways call taker provide call taking support.
Policy and Service Development:
1. Follow National, Trust and EOC procedures to ensure performance targets are being achieved.
2. Implements EOC related policies and proposes changes in working practices.
Financial and Physical Resources:
1. Safe use of specialised training equipment.
2. Responsible for the safe use of training equipment.
Human Resources:
1. Demonstrate EOC systems to observers.
2. Deliver local induction to new staff.
3. Responsible for the mentoring of new staff.
4. Responsible for the teaching of a range of specialist training programs relating to the EOC.
5. Support the Recruitment & Selection process within the EOC.
Information Resources:
Prepare reports on training programmes, outcomes and performance indicators utilising excel spreadsheets, ICT packages and CAD for EOC Learning & Development Manager. The databases will need to be maintained by the post holder.
Research and Development:
1. Occasional trial new CAD and NHS Pathways systems.
Freedom to Act:
1. Guided by standard operating procedures within the EOC.
2. Adheres to NHS Pathways procedures.
3. Job is managed rather than supervised.
Physical Effort:
1. Required to stand in front of class for lengthy periods (8 hour days) when teaching/training. This can be for periods of up to 4 weeks at a time.
2. Over 50% of the time spent sitting in office at VDU.
3. Moving training equipment (boxes of training equipment) (approx 15+ kilos).
Mental Effort:
1. Frequent requirement to concentrate when delivering training or writing reports or training packages.
2. Needs to be flexible as circumstances may change at short notice to support the needs of the EOC i.e computer failure.
Emotional effort:
1. Required to pick up 999 calls as part of NHS Pathways qualification and therefore has patient contact in a highly emotional situation.
2. Any nominated tasks when assisting in Disaster recovery or Major Incident support.
3. Occasional exposure to traumatic and to highly distressing emotional incidents.
Working conditions:
1. Use of VDU equipment more or less continuously.
2. Driving between EOC sites.
3. Based in the EOC.
Person specification
Essential & Desirable
Essential criteria
1. Teaching qualification L3 AET (Award in Education and Training).
2. Educated to Degree Level or have equivalent experience.
3. NHS Pathways Qualified Accredited Training Module (ATM) Coaching & Mentoring, Auditing and CM1 & CM2.
4. 2 years EOC experience.
5. Experience of delivering and devising learning programmes.
6. Experience of supporting staff development.
Desirable criteria
1. Project management experience.
2. CMI- Recruitment & Selection Level 3.
The East Midlands has a lot to offer:
1. Excellent Location
2. Making a Difference
3. Action Packed Roles
4. Support and Belonging
Note on Covid-19 Vaccination status:
It is a clear professional responsibility of all health care staff to be vaccinated. EMAS NHS Trust therefore encourages and supports all employees to be vaccinated as it remains the best line of defence against COVID 19.
If you haven't heard back from us within eight weeks of the closing date please consider your application unsuccessful.
Due to the high volume of applications received we are unable to provide updates on the progress of applications and only successful candidates at shortlisting stage will be contacted, regrettably feedback will not be provided. If you are unsuccessful at this stage please refer back to the job description, person specification and advertised requirements for ways to improve your future applications.
Internal candidates applying for vacancies must have completed their probationary period (stated within your contract) at point of application.
East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer, committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities. Black and Minority Ethnic staff are currently under-represented within our workforce, and we welcome applications from within these communities.
We are keen to promote a positive work-life balance. We recognise the importance of being able to spend quality time with family and friends and to engage in your own personal interests outside of work, which alongside work helps us to lead healthy and fulfilling lives. We are committed to embedding the NHS People Promise to support colleagues to work flexibly in a way that works for our patients, for us and for you. Many of our staff already work flexibly in many different ways, including job share, part-time or other flexible working patterns. Please talk openly to us at interview about flexible working opportunities. In addition, if a role is advertised as home based, we remain committed to supporting flexibility around workplace locations, so please talk to us about the options available to you. If it works for our service, we will do our best to make it work for you.
At EMAS we believe that our culture should be built upon our core values and that our behaviour should reflect these. Our values - respect, integrity, contribution, teamwork and compassion - underpin everything we do - how we deliver our services and how we work with each other. We believe that it's our people who make EMAS what it is.
Our Vision - Responding to patient needs in the right way, developing our organisation to become outstanding for patients and staff, and collaborating to improve wider healthcare.
Please note we reserve the right to withdraw this vacancy if an internal member of staff on our redeployment register expresses an interest and is successful for this vacancy, or if a sufficient number of applications is received.
Please be aware if you are applying for a Frontline role, an Enhanced DBS clearance check will be required, and depending on the nature of other non-patient facing roles this check may also be required if offered a position with EMAS (All spent and unspent convictions must be declared). If you are not part of the update service, you will be liable for the payment and this will be deducted from your first months' salary. The current cost of an enhanced DBS check is £43.88.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
* Education Developer ( PDF, 216.6 KB )
* Benefits of Joining EMAS NHS Trust ( PDF, 1.6 MB )
#J-18808-Ljbffr