Temporary customer service admin

Job Title: Temporary Customer Service AdministratorLocation: Newcastle under Lyme, ST5 – Office BasedEmployment Type: Temporary, Full Time (Monday – Friday)Pay: £12 per hourStart Date: 18th November (12 week assignment) We are seeking a motivated and detail-oriented Temporary Customer Service Administrator to join our team. In this role, you will support our customer service department by handling administrative tasks, responding to customer enquiries, and assisting with day-to-day operations to ensure a positive customer experience. This position is ideal for someone with excellent communication skills, a strong customer service orientation, and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities: Customer Support: Respond to customer enquiries via phone, email, or chat, providing accurate and timely information.Data Entry: Input and update customer information and transaction details in our CRM and other relevant systems.Issue Resolution: Resolve customer issues or escalate them to the appropriate team member for resolution.Documentation: Maintain records of customer interactions and transactions, noting details and following up as necessary.Administrative Support: Perform general administrative duties and supporting the wider team.