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Job Description
Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience from a bank they can trust. We launched a new digital bank called Chase to revolutionise mobile banking by creating seamless digital journeys for our customers.
Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre. We are looking for solution-oriented, commercially minded, customer-focused individuals who want to be a part of building something new from the ground up within a diverse and inclusive team.
Culture is as important to us, and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills while working on an exciting venture for the firm. Your work will have a massive impact on us as a company, our clients, and our business partners around the world.
As a Design Director within International Consumer Banking, you are focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. You are solution-oriented, commercially savvy, and have a head for fintech. You will have the opportunity to move between tribes and squads that focus on specific products and projects based on your strengths and interests.
Job Responsibilities
* Lead a Product Design team across multiple locations, as part of the wider Design & Research organization. Your partner teams include Research, Brand Design, Design Systems, and Design Ops.
* Work with leadership across CX, Product, and Marketing to align design and business goals.
* Partner closely with the Head of Design to foster design excellence and act as a thought leader on Product Design best practices.
* Oversee all aspects of Product Design, including interaction design, information architecture, and visual design.
* Drive and lead the definition of what product design excellence looks like at Chase.
* Advocate and lead a customer-centric and data-informed approach to product design.
* Be accountable for design concepts and work developed by your team.
* Foster a culture of design thinking, experimentation, and continuous improvement.
Required Qualifications, Capabilities, and Skills
* Extensive commercial experience as a user-centred designer of products and/or services, with experience managing a design team.
* Strong portfolio demonstrating a deep understanding of user-centered design principles.
* Experience in various hands-on design roles, developing into a design leadership role.
* A deep understanding of user-centric design principles and methodologies.
* A strategic thinker who can demonstrate success partnering with product leaders.
* Ability to show big picture thinking while applying attention to detail.
* A proven history of designing high-quality digital products.
* Strong communication and collaboration skills.
* Ability to thrive in a dynamic, collaborative, team-oriented environment.
* Bachelor's degree in Design, HCI, or related field or equivalent professional experience.
Preferred Qualifications, Capabilities, and Skills
* Experience in the financial services industry is not required.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and value diversity and inclusion at our company.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. The Digital team is dedicated to creating innovative products and experiences that help customers access, share, and control their financial data.
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