We are excited to offer a fantastic opportunity for an Assistant Journey Time Reliability Coordinator to join our dynamic NMC NE Account team in Perth on a Permanent basis.
In this role, you will support the Network Manager by undertaking the delivery of the liaison, coordination and management service necessary to minimise the impact of all roadworks, incidents and events occurring on or near the Trunk Road network of the Unit to minimise delays and congestion to Transport Scotland customers.
What You’ll Do:
* Be the first point of contact within the Operating Company for
* all roadworks undertaken by the Operating Company,
* all roadworks undertaken by third parties
* Incidents and Events
* Liaise and communicate with relevant Operational Partners and disseminate accurate and timely information to assist in the effective delivery and coordination of Operations including Incidents and Special Events occurring on or near the Unit during roadworks.
* Coordinate, monitor and control all roadworks, incidents and events to minimise road closures, potential impacts and conflicts and maximise the capacity of the Trunk Road network, using the Roadworks Module, Scottish Road Works Register, Traffic Scotland Service website and other relevant systems where necessary and undertaking periodic site visits to assess the implementation and impact of roadworks and events.
* Own and manage the Roadworks Module.
* Implement escalation procedures for roadworks, incidents and events which exceed allowable delay thresholds.
* Evaluate the impact of roadworks, incidents and events to identify improvements for future roadworks and events with similar impacts.
* Liaise with the Incident Liaison Officers and relevant Operational Partners in dealing with Incidents occurring during roadworks; such liaison including coordination of the activation and implementation of Standard Incident Diversion Routes.
* Support the Network Manager in delivering the Operating Company's duties and responsibilities in relation to Legislation.
* Utilise and manage support personnel on specific tasks relating to the planning and implementation of roadworks or Special Event s including coordinating, mobilising, deploying and supervising traffic management arrangements and evaluating their impact.
* Provide reports on the impact of the Operating Company's activities on the journey time reliability of the Trunk Road network with recommendations for proposed improvements.
* Liaising with relevant Operational Partners to ensure the Operating Company’s procedures and working practices when carrying out Operations on the Unit are fully compatible with the Network Operations Service Providers operational procedures for the public transport corridor.
* Support the Incident Liaison Officers in managing the delivery of the Trunk Road Incident Support Service and Incident Support Units’ requirements.
Why Join Us?
At Amey, we don’t just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here’s what you can expect when you join our team:
* Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
* Career Growth: Propel your career with clear, dynamic advancement opportunities to roles within Amey.
* Training Opportunities: Unlock your potential with comprehensive training tailored to your growth.
* Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, Women@ Amey, and Multicultural Leadership programs.
* Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind.
* Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge.
* Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships.
* Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
* Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.
What You’ll Bring:
* Must have demonstrable appropriate experience within their role working on a trunk road maintenance Contract or having successfully fulfilled a role of a similar nature.
* You will have extensive experience with the Scottish network which has helped you gain excellent customer service and commercial knowledge.
* Ideally have a qualification in Civil Engineering or have a similar to HNC level with experience of Highways Maintenance Operations or have demonstrable experience in a similar role.
Due to the nature of the role, ideally you will hold full Drivers Licence.
If you’re ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change.
Application Guidance
At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine.
As a Disability Confident leader, we’re proud to offer applicants with a disability an interview if they meet the minimum requirements for the role.
If you have any questions or need any adjustments during the recruitment process, don’t hesitate to reach out to Susan Rutherford, our recruiter for this role.