Aim of the Spa Receptionist role To supervise the day to day running of Reception area within the Spa promoting and selling the Spa products and facilities at every opportunity. Taking ownership and be responsible for taking treatment, spa day, fitness and tennis bookings. Be confident and ensure accurate procedures are followed for opening and closing the spa. Complete all reception administrative tasks and procedures in a timely manner to the highest standard taking pride in your work. Assist with cashing up and voucher/brochure enquiries as required. To be confident in your ability to complete show rounds to potential new members and guests giving out relevant information on the spa. Answering the phone in a timely manner and assisting with any enquiries. Be familiar with and be passionate in promoting all facilities, treatments and products offered in the spa at every opportunity. To ensure smooth running of the treatment rooms and allocating rooms to therapists. Ensuring treatment allocation is even using team work and flexibility. Monitor Spa emails and where necessary respond to emails in a timely and polite manner. Be confident in dealing with complaints as and when they arise referring to a manager when required or if you feel you are unable to assist. Chase outstanding bills and payments. Complete the Pool Responder training to ensure compliance with pool health and safety standards within one month of commencing role. Spa Receptionist - About you Experience in spa environment desirable Experience in working in a hotel/ reception environment is advantageous You will have keen eye for detail, organisational skills and confident in communicating with the team What's in it for you? TRONC on top of your monthly salary Free staff meals Friends and Family rate at Iconic Luxury Hotels 25% discount on all Food & Beverage Discount on Spa treatment and products …and much more.