Purpose
To train and coach administrators and therapists at Priory Hospitals and Wellbeing Centres to better equip colleagues with the necessary skills and knowledge to deliver exceptional customer experiences, no matter where someone is in their Priory Private Enquiry Journey. This role plays a crucial part in enhancing soft skills, product knowledge, and problem-solving abilities by delivering virtual and face-to-face support to colleagues. The goal is to improve Priory’s ability to ensure consistent and positive interactions with patients and their family members enquiring about Private Healthcare services throughout the country.
Experience
* A minimum of 1 year’s experience in a training role with proven customer service skills
* Driven and decisive with a strong ‘customer comes first’ work ethic
* Previous experience of delivering feedback and coaching with an in-depth knowledge of coaching techniques
* Previous experience in people development is desirable
* Training qualifications - Minimum level 3 or equivalent (e.g., PTTLS/AET); Coaching qualification is desirable
* Experience of working in, or in-depth knowledge of, private mental health treatment is desirable but not essential
* Experience of public speaking and presenting to a range of stakeholders
What we would like to give you:
* Car Allowance per annum
* 25 days Annual Leave + Bank Holidays + an additional day’s leave for your Birthday!
* Annual leave entitlement increase based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
* Length of service recognition awards – every 5 years
* Employee Assistance Programme
* Competitive Pension Scheme
* Initial Disclosure Check Cost covered, if applicable to role
* ‘My Possible Self’ App and health-related benefits
* Online discounts and cashback rewards – Priory Perks
* Smart Technology scheme (qualifying period)
* Cycle to work scheme (qualifying period)
* Car Benefit Purchase (qualifying period)
* Smart Holidays (qualifying period)
* Gym Flex (qualifying period)
* Healthcare Cash Plan – Simply Health Scheme
* Eye Care Vouchers
* ‘Cash for Colleagues’ – Employee referral scheme
* Career Pathways Programme – for development and further qualifications
* Parental Leave Gift
Please take the time to familiarise yourself with the full job description attached prior to making an application.
We reserve the right to close the vacancy ahead of the closing date, without notice.
#J-18808-Ljbffr