Direct message the job poster from ALOIS Solutions
Recruitment Manager @ ALOIS Solutions | Strategic Business Development & Talent Acquisition Specialist | LION | 20K+
Job Title: Customer Service Executive
Type: Contract
Duration: 1 Year
Location: Halesfield 7, Telford TF7 4QL, UK
Presence: 100% Onsite
Job Description:
The essential skills required are:
* Proficiency in Microsoft 360, particularly Outlook, PowerPoint and Excel (knowledge of v-lookup formulas, etc.)
* Experience in customer service (2 years or more)
Responsibilities:
* Manage a wide range of processes, adapt flexibly, and thrive in a high-volume, fast-paced environment.
* Communicate outsource work priority for customers on a daily/weekly basis with attention to detail for the customer’s requirements and our contractual obligations.
* Provide quotation of sub-contract prices to customers via Sales system.
* Manage daily prioritization of customer’s orders and communicate status and manage escalations.
* Answer daily queries of customers, relaying information in documented form.
* Process customer’s new requests and ensure work is managed in a timely manner.
* Partner with logistics to physically verify the units are progressing per the process.
* Monitor turn around time of jobs to ensure we meet customer contractual commitments.
* As required, handle requests to verify status for receipt or other processing steps for outsourced work.
* Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives.
* General purchasing responsibilities may include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.
* Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.
* Strong computer office skills required for this position.
Seniority level
Associate
Employment type
Contract
Job function
Customer Service
Industries
Appliances, Electrical, and Electronics Manufacturing
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