Delivering Exceptional Customer Service in Life Assurance
We are seeking a skilled Customer Service Representative to join our team at Diligenta, handling calls from customers regarding their life assurance, savings, investments, or pension plans. As a key member of our team, you will provide a seamless experience for customers during significant moments in their lives.
About the Role
This is a fantastic opportunity to work with a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. You will be responsible for taking inbound calls, assisting customers with planning for retirement, accessing investments, updating personal information, or supporting families during bereavements.
Key Responsibilities
* Taking inbound calls from customers and providing exceptional customer service
* Assisting customers with various queries, including life assurance, savings, investments, and pension plans
* Updating customer information and resolving any issues that may arise
Requirements
* Excellent communication and interpersonal skills
* Able to remain calm under pressure and work well in a team environment
* Proficient in Microsoft Office (Word & Excel)
What We Offer
* No weekend working
* 31 days annual leave (including UK Bank Holidays)
* Annual discretionary bonus eligibility
* Perks at Work (online discounted shopping)
* Car lease scheme and Jaguar Land Rover discount
* Cycle to Work scheme and interest-free season ticket loans
* Annual volunteering day
* Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave)
* Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
* Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection
* Personal and career development opportunities within Diligenta
Salary and Benefits
The salary for this position is estimated to be between £21,840-£23,000 per year, depending on location and experience. In addition to a competitive salary, we offer a range of benefits, including no weekend working, 31 days annual leave, and an annual discretionary bonus eligibility.