Business Manager- Mendip Rail
Create and maintain appropriate relationships within the business for the implementation of customer/client account plans to achieve strategic targets and maximize value for Mendip Rail through improved account performance.
Key accountabilities
* Establish a clear framework for integrated customer relationship management and competitor analysis
* Create, develop and implement account plans for assigned customer accounts
* Develop and manage business-to-business relationships with suppliers and promote collaborative cost avoidance
* Manage interfaces as appropriate with business line commercial, supplier accounts, internal accounts, operational, technical and customer service teams.
* Collaborate as required to ensure (MRL) secure targeted projects.
* Facilitate effective integrated market management strategies for business line customer account and core sales in conjunction with business line commercial structures
* Ensure account ledgers are maintained at an acceptable level and close out queries in a timely manner
Success in the role will be judged on timely and clear delivery of outputs:
* Year on year customer profit growth through increased share of customer accounts and enhanced margins
* Establishment of clear commercial plans with business lines
* Initiation and closure of revenue enhancing opportunities
* Improvement in customer satisfaction survey including declining rates of queries and customer service cost
Job dimensions
Up-to-date information on the following areas should be provided at objective setting sessions:
* Account plans - customer performance levels against target.
* New customer \ sector analysis for development.
* Major contracts development.
* Internal communications ie meetings with key personnel.
Job requirements
* Previous management-level experience in a commercial role
* Demonstrable success in accounts strategy/ management (preferably key contractors/specifiers/building materials) and creation of commercial business plans
* In-depth knowledge of quarry products
* Wide network of contacts within the industry
* Management / Leadership Skills
o Self-starter
o Ability to work independently as well as lead a team
o Excellent communication skills
o Open minded to new ideas
o Negotiation and influencing skills
o Analytical and problem-solving skills
o Ability to motivate and manage a team
Education/Qualification
* Education/Qualification
o University degree or equivalent higher qualification not essential
What's on Offer:
Salary £45,000 - £50,000 Depending on Experience
Frome
* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / MPQC / Youth Employment / CTP / School & University Outreach / Gradcracker / Wellbeing for Life
* Compensation Package: Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance
* Work Life Balance: 25 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption
* Social Values: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover