Job summary
An exciting opportunity has arisen for a position within the Endoscopy Department at Sandwell and West Birmingham NHS Trust. The individual will provide comprehensive administrative and clerical support to the Endoscopy Department. As the receptionist, you will be the first point of contact for the Endoscopy Unit, providing exceptional customer service and ensuring a positive experience for patients.
The post holder must have excellent communication and organisational skills, the ability to prioritise their own workload and have a professional attitude.
They must be capable of liaising professionally with patients, and with colleagues at all levels, including senior consultants and nurses from across the Trust.
Main duties of the job
Providing reception cover for the Endoscopy service including:
Greeting patients on arrival onto the Endoscopy patient system.
Liaising with clinical staff/booking clerks in relation to appointments,
Inputting clinical and administrative patient details onto the system.
Liaising with the ambulance desk to arrange transport for patients.
Dealing with telephone enquiries from patients, carers, clinicians and other healthcare workers relating to both appointments, filing patient records.
Clinic preparation for endoscopy clinics: pull out patient information for each clinic.
Liaising with nursing staff with regard to arrival for clinics and managing potential delays.
About us
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three newly emerging strategic objectives:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve live
Job description
Job responsibilities
For further information about this role please see the attached job description and person specification.
If you do not hold a level 3 business administrator qualification, you may be able to complete the level 3 Business Administrator apprenticeship programme as part of ongoing training and development during your employment
Person Specification
Experience
Essential
4. Relevant experience of working within a reception preferably within a caring environment
5. Experience in dealing with a broad range of people preferably in a caring environment
Desirable
6. Previous NHS and Endoscopy experience
7. Experience hospital data base IPM lorenzo
8. Broad base of IT packages eg. Word, outlook etc.
Qualifications
Essential
9. GCSE grade A - C or equivalent in English language