This is a part-time position working 23 hours per week
Do you have a passion for customer service? Are you a people person who enjoys engaging and developing relationships with those around you? If so, you belong at Bromford!
Our income management team is responsible for the monitoring and collection of rental income as well as maximizing customer benefits. As an income management coordinator, you'll be the first line of contact, speaking to customers via phone or live chat, as well as supporting the wider team.
You'll use your excellent communication and organization skills to support customers with their income queries, maintain the universal credit portal, and manage the team's email inboxes and electronic filing systems. Ultimately, we are looking for someone with enthusiasm and a can-do attitude—someone bold, honest, and with a strong customer focus.
This roaming role is part-time, permanent, working 23 hours per week, and is based from our office in Lichfield. An Enhanced DBS check is required for this role.
In this role, we want you to bring:
1. Experience of working in a similar customer service role, ideally in a housing environment
2. Curiosity and the ability to engage in difficult conversations
3. Able to follow procedures and show attention to detail
4. Enthusiasm and a positive problem-solving nature
5. Experience of working to deadlines and organizing your own workload
6. Knowledge of Microsoft packages including Outlook, Word, Excel, etc.
The closing date is Sunday 9 March 2025.
We may close this vacancy advert early if sufficient interest is received for this position. Apply today for an opportunity to make a difference in this part-time role!
#J-18808-Ljbffr