JOB TITLE: Field Service Engineer
REPORTS TO: Field Service & Applications Manager
LOCATION: Midlands
SALARY: £45k + company car, overtime and other additional benefits
JOB PURPOSE
* Customer Service Field Engineer is responsible for contributing to the field service and remote service provision and this is delivered within the service level agreement and quality guidelines our customers expect
MAIN TASKS
* To be able to fault find on all equipment including mechanical, pneumatic, hydraulic, robotic and control and safety systems
* To assist with installation, programming and testing of new installation and make modifications or enhancements to existing installations
* To provide breakdown assistance both at customer sites and by telephone
* To attend regular internal training to ensure skills are maintained and enhanced to support new products and services
* To cover the 24-hour support hotline on a rota basis to provide breakdown assistance by telephone and out-of-hours callouts
* Work with all the internal departments to achieve desired results on time which will benefit both the customer and the company’s long-term objectives (1st time fix rate, 1st response times etc).
* To assist with service work / preventative maintenance and mechanical & electrical upgrades
QUALIFICATIONS
* City and Guilds or NVQ in Mechanical and or Electrical Engineering
* Knowledge in latest tools and equipment for field service and customer support ...