We'relooking for ICT support technicianstojoinour busy ICT teamin supporting the implementation of our new electronic patient records system ‘Epic.These posts are fixed term posts to help the trust prepare for and support the go live of Epic.You’llbe forming the team that will be visiting every area of the acute hospital as well as several community locations, testing to ensure all workstations meet the requirements for Epic.
No two days are the same within ICT and you will be working with different technologies and providing support for staffwhouse a wide range of clinical and non-clinical software and hardware.
We'rebusy rolling out new hardware to help with patient care and you will be involved and key operative in this rollout and ongoing management.You'llalso be involved in all aspects of 2nd line supporting, helping our colleagues in our acute hospitals and with travel to our community sites too.
This is an outstanding opportunity for aspiring and rising ICT technician with technical skills and the desire to learn and expand ontheirknowledge.
You will have a base site ofIpswichHospital, with a requirement to attend at Colchester Hospital at least once per week.
See more about this jobhere:-
Our current serviceoperatesMonday - Friday 0800-1700, this may in the future change to include 7-7 coverage with differing start and end times to your shift/duty, andcandidates should be aware
• To test and sign off compliancy of trust computers for Epic use.
• To replace failing devices in clinical and corporate areas.
• To act as an escalation point for junior colleagues for technical issues
• To provide 2nd line support to the Trust and to other team members adhering to Service Level Agreement timescales and requirements .
• To provide assistance with the deployment of the Trust’s IP & analogue Telephony solutions providing technical & administration support.
• To install, maintain and troubleshoot desktop hardware and software.
• To carry out any work necessary to upgrade PCs and applications to conform to Trust standards.
• To troubleshoot the Trust’s printer estate logging calls with the supplier and managing calls through to resolution.
• To provide assistance, advice, and fault resolution to users of Trust IT equipment, systems, and network, working to agreed SLAs.
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
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For full details of the responsibilities and duties of this role please see the attached job description.
This advert closes on Thursday 13 Mar 2025