This part-time role has been set up to help us develop a practice fit for the future. This role will help to ensure the smooth running of the practice and provide efficient patient service.
The Operations Manager will work closely with the Practice Manager, assisting her with many aspects of running the practice, managing staff, providing administration support, working closely within the existing teams, dealing with problems as they arise, and project managing.
Patient healthcare needs are at the forefront of our practice day-to-day operations; you should be familiar with QOF achievement and the NHS healthcare setting. You will assist in the planning of clinics to ensure we have a successful patient recall system.
Main Duties of the Job
Management of the teams and individuals will be required particularly in the Practice Manager's absence, along with crisis management of issues such as disaster management, loss of services such as IT equipment, telephones, etc.
The role will involve all aspects of the practice including premises, IT support, HR, communication, CQC preparation, practice administration, and interaction with patients.
You will assist the Practice Manager with the day-to-day running of the practice. This may include preparing rotas, project management, assisting patients with queries, data entry, meeting minutes, and organization, for example, and many other duties.
About Us
Redwood House Surgery is a well-organized, high-achieving 2 Partner practice with 6,000 patients providing dedicated caring clinical services. The practice achieved a GOOD CQC rating. We have a friendly, happy team working at the surgery.
We are situated in a pleasant location within easy access of the M4/M40 in Cox Green, Maidenhead.
Hours are negotiable, 16 - 25 hours considered, working 2 to 4 days. Pay will be considered dependent on experience.
Job Responsibilities
1. Work to identify and resolve any problem areas which arise and escalate any problems including any staffing issues to the Practice Manager.
2. Recommend improvements to how we could work more efficiently and review administration systems so there are established efficient ways of working.
3. Ensure staff are trained to provide cover for all the administrative functions and patient queries so we have a multi-skilled flexible team.
4. Communicate with all staff and keep them up to date.
5. Responsible for communications with patients including complaints handling, website, online patient access, patient newsletters.
6. Support practice management with new projects and developments and practice administration.
7. Ensure the practice maximizes patient healthcare so we achieve maximum QOF achievement.
8. Assist Practice Manager with recruitment and HR functions.
9. Review and maintain up-to-date policies and practice administration such as minutes.
10. Help to organize staff rotas and coordinate holiday requests to ensure there is adequate cover at all times.
11. Ensure the work environment is kept clean, tidy, and well-organized, paying due attention to health and safety.
12. Ensure the practice is compliant with any NHS, Information governance, CQC, or health-related requirements.
13. Work closely with the Practice Manager to provide support as and when required.
This list is not exhaustive. You will be required to complete other tasks reasonable to your role to ensure the practice operates efficiently.
Person Specification
Qualifications
* A good level of education is required; you will need to write documents for patients.
* English, Maths to GCSE Grade C or above or equivalent.
Experience
* Experience of working in an NHS GP surgery is essential/desirable.
Knowledge and Skills
* The role of Assistant Practice Manager requires the following skill set:
* Good interpersonal skills to build positive working relationships with staff and clinicians.
* Ability to lead, manage, and motivate a team.
* Self-confidence.
* Well-organized approach to work with strong organizational skills.
* Ability to work under pressure in a calm and professional manner.
* High level of IT literacy.
* Ability to multitask and prioritize work appropriately.
* Willing to make suggestions for change and embrace change.
* Ability to adapt to changing work pressures and workloads.
* Flexibility in working hours and days.
* IT proficient as you will be communicating verbally and in writing to external stakeholders.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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