Job summary An exciting opportunity has opened to join the Radiotherapy Education team based at the Christie NHS Foundation Trust in Manchester as a Radiotherapy Education Administrator. This role will be a fixed term position of 12 month (to cover maternity). The Education Administrator will work closely with the Radiotherapy Education team. They will be responsible for providing high quality administrative support within The Christie Radiotherapy Education Team in the organisation and delivery of training to pre-registration and registered healthcare professionals. The post holder will be responsible for the administrative and operational support for a varied and busy programme of activities including administrative support for new staff joining the main Radiotherapy department. Main duties of the job Duties of the Radiotherapy Education Administrator will include: Course Administration & Coordination - to support the organisation of educational activities locally and nationally. Maintain Accurate Records - to actively engage and manage data regarding educational activities, which will include using information technology systems and databases Communication - to liaise with stakeholders via telephone, email and face to face interactions to ensure high quality educational activities. Marketing support - to promote educational and development programme to diverse stakeholders. The post holder will along side the Radiotherapy Education team to support and development healthcare workforce, which will include working flexibly around business needs. About us The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. Date posted 15 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Fixed term Duration 12 months Working pattern Full-time Reference number 413-90679-CNS-SD Job locations RT Cross Site Education - E00080 Manchester M20 4BX Job description Job responsibilities Course Administration & Coordination To be the first point of contact (telephone, direct and written) within the team. Responding to enquiries from colleagues and external organisations, in a professional, timely and customer-focused manner Complete the registration process for the programme of courses to include; creating booking sheets, sending out pre course materials where applicable, and monitoring booking systems Attend meetings and follow up on action points Contact speakers to confirm agenda times as instructed, ensuring presentations are submitted in a timely manner Preparation of facilitator and delegate materials Secure and book suitable facilities for courses Provide support for on the day coordination of courses to include; registration, catering and speakers Produce evaluation reports for courses and feedback to managers Set up course offerings on the Trust education database Creating relevant documents to support delivery of courses, such as attendance sheets, course materials and evaluation tools Help to resolve issues of an urgent nature relating to course delivery Maintain Accurate Records To be actively involved in the support of the education database project maintain its accuracy Input financial data and maintain accurate records in relation to raising invoices and card payments Ensure all course registration processes are up to date and accurate Use of electronic booking systems Responsible for requesting and recording all temporary staffing, and students attendance and absence in the electronic system Input monthly performance data for reporting purposes Communication Provide front of house support on the course days (at the time specified), being the first point of contact with delegates and speakers Escalate issues or concerns and help to resolve, as appropriate Attend and contribute to team meetings for the purpose of reviewing the departmental activity and sharing general information Frequent phone, face to face and email communication is required to liaise with stakeholders to include; course facilitators and delegates Contribute to, and maintain, a positive working team environment Be a representative for the Radiotherapy Education Team maintaining high quality standards & customer service Maintain excellent working relationships with stakeholders Marketing support Utilise social media to promote workforce education Monitor the Radiotherapy Education Team webpage to ensure all information is current and correct Promote education and development programmes to key stakeholders General Communicate with colleagues in a clear concise manner Undertake, and assist with, educational activity projects as required Meet and greet delegates attending courses, where applicable Take telephone queries relating to any education courses or programmes and informing appropriate personnel as required Take a proactive attitude to your personal development and attend relevant mandatory updates Demonstrates the agreed set of values and accountable for own attitude and behaviour Work flexibly around the business needs, to include early mornings and evenings on an ad hoc basis To include other identified administrative duties commensurate with level of post. Job description Job responsibilities Course Administration & Coordination To be the first point of contact (telephone, direct and written) within the team. Responding to enquiries from colleagues and external organisations, in a professional, timely and customer-focused manner Complete the registration process for the programme of courses to include; creating booking sheets, sending out pre course materials where applicable, and monitoring booking systems Attend meetings and follow up on action points Contact speakers to confirm agenda times as instructed, ensuring presentations are submitted in a timely manner Preparation of facilitator and delegate materials Secure and book suitable facilities for courses Provide support for on the day coordination of courses to include; registration, catering and speakers Produce evaluation reports for courses and feedback to managers Set up course offerings on the Trust education database Creating relevant documents to support delivery of courses, such as attendance sheets, course materials and evaluation tools Help to resolve issues of an urgent nature relating to course delivery Maintain Accurate Records To be actively involved in the support of the education database project maintain its accuracy Input financial data and maintain accurate records in relation to raising invoices and card payments Ensure all course registration processes are up to date and accurate Use of electronic booking systems Responsible for requesting and recording all temporary staffing, and students attendance and absence in the electronic system Input monthly performance data for reporting purposes Communication Provide front of house support on the course days (at the time specified), being the first point of contact with delegates and speakers Escalate issues or concerns and help to resolve, as appropriate Attend and contribute to team meetings for the purpose of reviewing the departmental activity and sharing general information Frequent phone, face to face and email communication is required to liaise with stakeholders to include; course facilitators and delegates Contribute to, and maintain, a positive working team environment Be a representative for the Radiotherapy Education Team maintaining high quality standards & customer service Maintain excellent working relationships with stakeholders Marketing support Utilise social media to promote workforce education Monitor the Radiotherapy Education Team webpage to ensure all information is current and correct Promote education and development programmes to key stakeholders General Communicate with colleagues in a clear concise manner Undertake, and assist with, educational activity projects as required Meet and greet delegates attending courses, where applicable Take telephone queries relating to any education courses or programmes and informing appropriate personnel as required Take a proactive attitude to your personal development and attend relevant mandatory updates Demonstrates the agreed set of values and accountable for own attitude and behaviour Work flexibly around the business needs, to include early mornings and evenings on an ad hoc basis To include other identified administrative duties commensurate with level of post. Person Specification Qualifications Essential GCSE Grades A - C/ 9 - 4 in English and Maths and/or meet the Maths, English And one of the following: To hold a Level 3 in Business Administration or equivalent Or: experiential work equivalent to Level 3 in Business Administration Desirable 5 GCSEs Grade A - C/ 9 - 4 including: Information Technology or equivalent qualification. Qualification above Level 3 in Business Administration or equivalent Experience Essential Prioritising and managing busy workload Desirable Experience of working within an administrative environment Experience of learning management databases Skills Essential Effective written and verbal communication skills, face to face and telephone Effective customer care skills Good organisational skills Ability to work independently and as part of a team Effective time management Skills Database and spreadsheet skills Desirable Minute taking skills Ability to deal with difficult situations Ability to investigate simple problems and offer solutions Knowledge Essential Working knowledge of Microsoft office packages Able to take own initiative and identify methods to improve administrative processes Desirable Knowledge of Learning Management Systems and Databases Values Essential Ability to demonstrate the organisational values and behaviours Other Essential Enthusiastic, calm and confident Willingness to develop role Acts in a professional manner at all times Working hours can be regular, but may involve additional and unsocial hours Person Specification Qualifications Essential GCSE Grades A - C/ 9 - 4 in English and Maths and/or meet the Maths, English And one of the following: To hold a Level 3 in Business Administration or equivalent Or: experiential work equivalent to Level 3 in Business Administration Desirable 5 GCSEs Grade A - C/ 9 - 4 including: Information Technology or equivalent qualification. Qualification above Level 3 in Business Administration or equivalent Experience Essential Prioritising and managing busy workload Desirable Experience of working within an administrative environment Experience of learning management databases Skills Essential Effective written and verbal communication skills, face to face and telephone Effective customer care skills Good organisational skills Ability to work independently and as part of a team Effective time management Skills Database and spreadsheet skills Desirable Minute taking skills Ability to deal with difficult situations Ability to investigate simple problems and offer solutions Knowledge Essential Working knowledge of Microsoft office packages Able to take own initiative and identify methods to improve administrative processes Desirable Knowledge of Learning Management Systems and Databases Values Essential Ability to demonstrate the organisational values and behaviours Other Essential Enthusiastic, calm and confident Willingness to develop role Acts in a professional manner at all times Working hours can be regular, but may involve additional and unsocial hours Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Christie NHS FT Address RT Cross Site Education - E00080 Manchester M20 4BX Employer's website https://www.christie.nhs.uk/ (Opens in a new tab)