We have an exciting opportunity for a Duty Manager in London Victoria Coach Station. Please note this is a 24 hour role where shifts will be 9.5 hours any 4 days a week You will play a crucial role in the running of Victoria Coach Station ensuring the delivery of a safe, secure and customer focused culture. You will work with the Coach Station Manager to ensure the service delivered meets the business expectations, as well as provide coaching and development for our Customer Service Advisors. As the successful candidate, you will have an eye for detail with the ability to build strong internal and external stakeholder relationships. You will have previous experience of managing teams and delivering excellent customer service in a fast paced environment. Interviews for this role will take place on Thursday 23rd January 2025. What you'll do Oversee the day-to-day activities within the site ensuring efficient shift plans to cover business needs Proactively provide assistance to customers, colleagues, drivers and external stakeholders Manage and support staff in line with National Express Policies & Procedure, identifying individual training and development needs. Ensure efficient and consistent communication process is in place and daily briefings, regular team meetings and bi-monthly one-to-ones are held What we offer in return for your hard work and commitment… Free Coach travel for yourself Complimentary coach travel for a Nominated Person 50% discount for friends and family on full fares on our coach services A company pension Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Endless opportunities for progression within the business National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment