You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
This role sits within Our Corporate Client Management Team. The successful candidate will expected to drive profitable growth, retention and engagement a cross a hybrid portfolio of existing clients, using sales and relationship management skills. The core strategy of the team is to expand our relationships whilst protecting our Customers and our Business.
This team continues to be a key growth engine and a critical part of our commercial International Card Services. This role is telephone based and follows our hybrid working model, from our Brighton office.
How will you make an impact in this role?
1. Transform relationships with customers to achieve profitable growth and retention
2. Develop and execute portfolio strategies for differentiated treatments and account prioritisation aligned with our trigger-based approach
3. Creating and executing account strategies to uncover opportunities both in a ringfenced base and with dynamic customers who represent a potential to accelerate growth, whilst acting on threats and risks to maintain and grow the American Express relationship
4. Proactively manage an effective sales pipeline, identify and prioritise opportunities that support goal achievement
5. Challenging customers existing processes and to recommend Amex solutions to help customers achieve their goals
6. Ensuring customers are supported to self-service so the successful candidate can focus on strategic activities
7. Effectively deploy Amex data insights, resources and tools to deliver value, profitable growth and to deepen client relationships
8. Operate effectively in a fast-paced evolving environment, to influence, collaborate and coordinate with multiple stakeholders both internally and externally with a clear focus on executing growth and retention activities
9. Ensures premium value is delivered that aligns with customer goals, delivers a positive customer experience and achieves customer advocacy
10. Doing Business, the right way to ensure we meet our regulatory requirements
Minimum Qualifications
11. Sales experience a must (preferably operating in a business-to-business contact environment)
12. Experience managing relationships with commercial clients
13. Customer focused
14. Results driven
15. Resilient in the face of adversity
16. Excellent verbal and written communication skills
17. Ability to influence, persuade and challenge the status quo
18. Experience of working and thriving in a fast-paced environment
19. Ability to manage a demanding workload with short timelines and under pressure
20. Strong time management skills
21. Effective pipeline management
22. Strong collaborator to be able to partner with stakeholders to achieve goals
23. Team player
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
24. Competitive base salaries
25. Bonus incentives
26. Support for financial-well-being and retirement
27. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
28. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
29. Generous paid parental leave policies (depending on your location)
30. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
31. Free and confidential counseling support through our Healthy Minds program
32. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.