Job Description
About The Role
As our Strategic Customer Experience Manager, you’ll lead the service delivery for our high-value business accounts, ensuring excellence at every customer interaction. You’ll manage a team of Relationship Managers focused on proactively understanding and delivering on customer needs, while driving service innovation and operational readiness. Working cross-functionally, you’ll align our services with regulatory standards and business goals. From supporting the Debt and Business Sales teams, to coaching your own team through development programs, your leadership will directly influence growth and customer satisfaction across the B2B space. This is a highly collaborative role—ideal for someone who thrives in fast-paced environments, champions customer-centric thinking.
Key Responsibilities
· Own and manage the full service journey for strategic business customers.
· Lead a high-performing team to deliver on objectives with clarity and purpose.
· Collaborate with internal teams to meet service delivery and regulatory requirements.
· Support debt recovery efforts and contribute to new business pitches.
· Drive innovation by developing and launching new services in line with customer and market needs.
· Maintain strong third-party and internal relationships to hit perform...