Customer Service Co-ordinator and Sales Administrator
Oakham, Rutland (office based with one day working from home per week once trained)
About Us
Committed to delivering the very best, Sentura Group is a family-owned business that provides leading fire safety equipment for commercial and domestic premises, under the well-established brands of Fire Depot and Firechief Global.
We have a vision of a world where people can live and work free from the fear of fire. We’ve achieved ISO 9001 approval every year since 1999 and have held a licence for the prestigious British Kite Mark for over 20 years.
We are now seeking a Customer Service Co-ordinator and Sales Administrator to join our team on a full-time, permanent basis, working 40 hours per week.
The Benefits
- Salary of up to £26,000 per annum
- 23 days’ holiday rising to 25 days after 3 years’ service
- Company car salary sacrifice scheme
- Free parking & free EV charging points
- Private healthcare contribution
- Cycle to work scheme
- Offsite team building events
- Ongoing training program
- Modern office environment
- Fresh ground coffee & fruit bowl
This is a superb opportunity for a customer-focused individual with great keyboard skills and typing speed to join a company that is dedicated to its staff.
We are incredibly proud to be Investors in People ‘Gold’ accredited, evidencing our commitment to each and every one of our employees. So, you can rest assured that every aspect of your wellbeing will be taken care of with us!
So, if you want to join a company that believes in looking after their team with regular team events, hybrid working and so much more, then apply today!
The Role
As a Customer Service Co-ordinator and Sales Administrator, you will provide a brilliant service to our customers, processing orders and requests.
Building positive relationships with existing and new customers, you will offer a vast range of trusted products and equipment at the most competitive prices.
You will maintain in-depth knowledge of customer account requirements and co-ordinate dedicated resources to deliver items, ensuring orders are processed on time and liaising with the warehouse team to ensure customer needs are met.
Additionally, you will:
- Track deliveries
- Ensure all enquiries and quote requests are recorded onto Orderwise and Hubspot CRM
- Promote the Cheers Rewards programme
- Assist in maintaining an accurate customer database
About You
To be considered as a Customer Service Co-ordinator and Sales Administrator, you will need:
- Experience working in customer service OR sales administration
- Great keyboard and data entry skills
- Excellent communication and organisation skills
- Proficiency in IT, including MS Office 365, Outlook, Excel, Word and Teams
- At a minimum, five GCSEs or equivalent at level 4 / Grade C or above, including Maths and English
Please note, you will be required to hold a full, valid driving licence and live within a commutable distance from our Oakham office.
Other organisations may call this role Customer Service Advisor, Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator.
Webrecruit and Sentura are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re looking for a new opportunity as a Customer Service Co-ordinator and Sales Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.