The Park Tower Knightsbridge Luxury Collection Hotel London
Location:
London, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
754154496aa0
Job Views:
4
Posted:
18.04.2025
Expiry Date:
02.06.2025
Job Description:
JOB SUMMARY
Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. The AFOM is responsible for achieving a hotel’s revenue and room sales objectives ensuring the appropriate Marriott Standard of service for our guests, keeping a close eye on cost and helping the hotel achieve success. The AFOM supervises the work of Front Office associates in all areas and performs checks to ensure compliance with the required quality standards on a day-to-day basis.
Responsibilities:
1. Assist staff with expediting problem payments (e.g., problems processing credit card).
2. Follow up with guests regarding satisfaction with guest-related issues.
3. Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
4. Process all payment types such as room charges, cash, checks, debit, or credit.
5. Set up accurate accounts for each guest upon check-in (i.e., share with, separate room/tax/incidentals, comp).
6. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
7. Block rooms in the computer and identify designated requirements and requests.
8. Contact appropriate individuals or departments (e.g., Bell person, Housekeeping) as necessary to resolve guest calls, requests, or problems.
9. Coordinate with Housekeeping to track readiness of rooms for check-in.
10. Review shift logs/daily memo books and document pertinent information in logbooks.
11. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
12. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
13. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
14. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
15. Anticipate and address guests’ service needs.
16. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
17. Develop and maintain positive working relationships with others.
18. Ensure adherence to quality expectations and standards.
19. Stand, sit, or walk for an extended period.
20. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
21. Perform other reasonable job duties as requested.
In return for your hard work, we give you…
* Service Charge & Commissions
* Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
* £5 breakfast when staying in any of our European hotels
* Discounted food & drink in restaurants and bars at Marriott International hotels
* Discounts for your friends and family
* 28 Holiday days (increasing with length of service)
* Paid breaks and free meals on duty
* Employee Assistance Program
* Company Pension Scheme
* Cycle to Work and EyeCare schemes
* Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories
* Wellness and mental health programmes
* Length of Service and monthly recognition awards and gifts
* World-class training and development
* Unlimited career opportunities (internationally and locally)
* …and much more
Where you will work:
Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols, and the chic dining haunts of the city's most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
#J-18808-Ljbffr