Job summary
The post holder will be required to provide a professional, efficient and comprehensive reception service within the Obstetrics and Gynaecology unit on GTU - Gynaecology Triage Unit. Fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient treatment using paper based health records and information technology systems. Staff are expected to be courteous and considerate at all times and have excellent customer care skills. After appropriate training the post holder will be required to utilise the hospital Medway PAS computer system to capture and update necessary data, and to use the case note tracing system to accurately record the movement of paper based health records. The role requires close liaison with other disciplines and the provision of a courteous, reliable and quality consumer service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations. Given the nature of the department the post holder must maintain all patients privacy and post holder will be based at: Queens Medical Centre
Main duties of the job
To provide a welcoming, friendly and courteous reception to patients, visitors, carers and internal users of the with enquiries in person or by telephone in an efficient and polite record patient attendances and accurate data on Medway Create and file health record locate and retrieve health records from around the prepare the required health records ready for the consultation together with any relevant diagnostic, social and personal information organise Interpreting Services as accurately record the outcome of patient's appointments on Medway organise and direct patients to attend diagnostic tests/other be responsible for making follow up appointments, alterations and cancellations of appointments promptly and within the Consultant's booking liaise by telephone with patients, General Practitioners, Community Midwives, secretaries, ward receptionists etc, regarding hospital screen all new patients on arrival for Overseas Visitor status, contacting the Private Patients Officer as confirm at each patient visit that all recorded details are complete and accurate GP, address, telephone number, and to amend these on Medway PAS and within written health records as required.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
To provide a welcoming, friendly and courteous reception to patients, visitors, carers and internal users of the with enquiries in person or by telephone in an efficient and polite record patient attendances and accurate data on Medway Create and file health record locate and retrieve health records from around the prepare the required health records ready for the consultation together with any relevant diagnostic, social and personal information organise Interpreting Services as accurately record the outcome of patients appointments on Medway organise and direct patients to attend diagnostic tests/other be responsible for making follow up appointments, alterations and cancellations of appointments promptly and within the Consultants booking liaise by telephone with patients, General Practitioners, Community Midwives, secretaries, ward receptionists etc, regarding hospital screen all new patients on arrival for Overseas Visitor status, contacting the Private Patients Officer as confirm at each patient visit that all recorded details are complete and accurate GP, address, telephone number, and to amend these on Medway PAS and within written health records as communicate with clinic staff, colleagues and patients to explain any delays or problems with the location of health inform patients of their appointment by letter, including any other required information/literature. Undertake the distribution and collection of information for surveys and audits as required
Person Specification
Training and Qualifications
Essential
1. 5 Equivalent GCSE passes
Desirable
2. Word processing or similar administrative qualification
3. Evidence of personal development in previous employment
Experience
Essential
4. Relevant work experience such as customer service or administration at least 1 years Keyboard/Word processing skills
Desirable
5. Previous employment within NUH or an acute hospital setting Clerical experience
Communication and Relationship Skills
Essential
6. Ability to provide a friendly, courteous and efficient reception service to patients Must be able to clearly and accurately convey information verbally to patients, carers, 's secretaries, hospital staff
7. The ability to speak to patients in a reassuring or calming manner when necessary
8. Must be understanding and helpful
Desirable
9. Motivated and enthusiastic.