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Solutions Operations Senior Analyst (Global Service Bureau) 1pm-9pm Shift, Wrexham
Client:
DTCC
Location:
Wrexham, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
e41ded6f4290
Job Views:
90
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
* Salary range £24000-£26000 per annum with bonus
* Comprehensive health and life insurance and well-being benefits
* Pension
* Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
* DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
The impact you will have in this role:
Being a member of the Global Service Bureau team, the Global Service Bureau Specialist will be responsible for the accurate set-up, maintenance, and enrichment of Standing Settlement Instructions in ALERT and the generation of reports for clients. The role requires the highest level of attention to detail where the Associate should be able to accurately capture and transfer information and instruction from clients to our system; able to see through the data, compare this against information sent by the client, pinpoint missing mandatory information, and identify non-compliant data vs validation rules. As assigned by the Leads, the Specialist will be involved in managing huge projects where he/she will 1) perform project scoping to determine capacity requirement based on client's volume 2) determine turnaround time target 3) negotiate with internal and external parties on reasonable turnaround time commitment 4) communicate with internal and external parties on project progress, issues encountered, and come up with mutually agreeable solutions to address issues 5) ensure client satisfaction during and after the completion of each project.
Your Primary Responsibilities:
* Actively handle multiple projects taking responsibility for meeting required turnaround time commitments (in line with departmental benchmarks/metrics) and with the highest level of accuracy.
* Respond to client requests regarding Global Service Bureau services.
* Manage assigned cases in Salesforce, make the necessary updates on the case, and work with the client in confirming closure of the case.
* Adhere to agreed quality standards in executing all assigned tasks, ensuring 100% compliance to Information Security and Client Confidential Information policies of the organization.
* Generate various reports for clients (Brokers, Investment Managers, and Custodians) including benchmark reports, data quality initiative reports, etc.
**NOTE: The Primary Responsibilities of this role are not limited to the details above.**
Qualifications:
* Bachelor's degree preferred but not essential.
Talents Needed For Success:
* Minimum of 3 years’ experience.
* Collaborates well within and across teams.
* Communicates openly with team members and others.
* Works with the team to review deliverables and ensure quality and accuracy; adheres to established rules and procedures when performing work.
We offer top-class training and development for you to be an asset in our organization!
Note this role comes with an attractive shift allowance of £3500 per annum.
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