This is an exciting management role, overseeing the admin services within Therapy Services which are essential to the running of clinical services and adherence to financial objectives. They post will manage and oversee the site administrators responsible. They will also work directly with the Operational Manager, supporting procurement and budget management, Quality Assurance, undertaking risk, incident and patient feedback management and audits, the results of which will be included in high level reporting.
To support the therapy Operational Management in ensuring the adherence to financial objectives and the Trust’s quality agenda. Ensure compliance to mandatory training and appraisal, complaints and other quality measures, including standardised process design and implementation and providing advice on local and Trust policies.
The post will take overall responsibility for the day to day office management, oversee service administration team, responsible for stock management, procurement while keeping in budget, personal filing and clinical rotas; to ensure provision of a high quality of service to patients and staff including maintaining set quality standards of performance. To be responsible for the recruitment, supervision, training and appraisal of administrative staff.
The role will require a high degree of organisational skills and administrative experience as they will be responsible for managing and prioritising own workload and using own initiative. The post holder will often be the first point of contact for procurement and patient experience concerns and will require clear communication and liaison skills. They will require excellent communication skills in order to organise and facilitate meetings with clinical and non-clinical teams to formulate service changes from learning, updates on legislation, policies and procedures.
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
The individual will manage the procurement process related to Continued Professional Development, consumables and facilities, ensuring service delivery within a budget.
Ensure compliance to feedback and access to record response times and adherence to CQC and NS national guidance. As well as, compliance to mandatory training, appraisals, risk review and datix closure KPIs.
They will undertake surveys and audits to test efficiency and effectiveness of procedures in the workplace and will require key problem solving and analytical skills.
The post holder will need to manage conflicting priorities. The post holder should be flexible and adaptable to meet the changing needs of the Trust and Therapy Service.
The post holder will require qualities of diplomacy, discretion and courtesy in this very varied post. They will have frequent exposure to highly emotional or distressing circumstances including both clinical situations and management situations e.g. contact with distressed patients and relatives through feedback management.
They will directly manage the administration teams in therapy services across all hospital sites, with the aim to positively impact staff retention, job satisfaction, personal development and performance improvement.
They require excellent communication skills. It is essential they foster good relationships will all colleagues within the department, with the care group triumvirate, corporate complaints team, patients and their carers and some external suppliers and stakeholders.
This advert closes on Sunday 23 Mar 2025