Job Title: Service Desk Engineer
Location: Hybrid working (Client based in Barlborough)
Contract: Permanent Full Time
Weekly Shift Rota: Early: 8:00am - 4:30pm and Late: 9:30am - 6:00pm
.Overview:
Our client, a provider of IT support services to businesses, is seeking an experienced Service Desk Engineer to deliver technical support to their customers in a service desk environment. The ideal candidate should have a strong technical background to ensure that issues are resolved quickly and effectively. Support will mostly be provided remotely; however, there may be occasions that require on-site visits.
Key Responsibilities:
* Provide hardware, software, network, and application support to external customers
* Manage incident tickets through the Autotask system and ensure timely customer updates
* Resolve incidents in line with SLAs, escalating when necessary
* Enhance first-time fix resolution times and drive service improvement within the service desk
* Communicate effectively and promptly with customers
* Maintain accurate documentation in the centralised management database
* On-site support to resolve outages as needed to meet SLAs
* Continuously develop technical skills through training and hands-on experience
Skills Required:
* Minimum 2 years of experience in a 1st or 2nd line service desk role
* Strong knowledge of Windows Server, VMware, SQL Server, Microsoft Windows, networking (LAN, WAN, VPN, wireless), Active Directory, and antivirus solutions
* Familiar with Microsoft 365, Exchange Online, conditional access, and multi-factor authentication (MFA)
* Knowledge of firewalls (NAT/PAT/ACLs) and troubleshooting PC hardware/software
* Excellent communication and interpersonal skills.
Benefits Package:
* Westfield Healthcare
* Flexible Working Arrangements
* Pension Scheme
* Employee Recognition Scheme
Salary £(phone number removed) DOE
We aim to respond to all applicants within 5 days - to avoid missing out, please apply today