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Overall aim of the job: Establish, grow and manage all aspects of a leading and profitable destination food and beverage and hospitality operation at Aqua Sports.
Reporting Line: Directly to the company owners and directors.
Role Requirements:
* Proven F&B and hospitality experience including being a Designated Premises Supervisor.
* Customer centric approach with excellent communication and interpersonal skills.
* Commercial aptitude and initiative to proactively grow revenue profitably.
* Working knowledge of various computer software programs such as MS Office, Excel, restaurant management software, POS systems.
* UK Food Hygiene Level 3 preferred.
* Personal Alcohol License – to become Designated Premises Supervisor.
* Ability to manage a large team of front and back of house hospitality staff.
* Ability to work under pressure and solve problems as they arise.
* Motivated and driven to succeed.
Responsibilities: Supervise and manage all aspects of the hospitality functions of Aqua Sports with specific responsibilities set out below:
Operations: Aqua Sports is establishing a large, licensed F&B and hospitality operation based at Mercers Lake in Surrey. You are responsible for making sure the whole operation runs smoothly.
* Optimise the operating model for maximum revenue, maximum efficiency and maximum customer satisfaction across the site facilities.
* Own and maintain Standard Operating Procedures for all aspects of the F&B operations, ensuring compliance with all applicable UK regulations.
* Ensure Aqua Sports maintains a 5 star Food Hygiene Rating.
* Fulfil the role and requirements of Designated Premises Supervisor and ensure compliance with the terms and conditions of its Premises License.
* Responsible for hiring necessary security personnel from agreed providers.
* Utilise appropriate software systems to manage operations including POS, reservations, and order management.
* Maintain and manage necessary inventory of crockery, cutlery, glassware and other equipment.
* Responsible for overall maintenance and presentation of the front of house areas.
Planning: Responsible for planning the event calendar for the F&B business to maximise appeal to customers and drive footfall and revenue.
* Include regular weekly initiatives such as quiz nights, happy hours, etc., as well as larger ‘one off’ or seasonal events.
* Oversee the Head Chef’s menu planning and stock management, ensuring all items on the menu are fully costed.
* Monitor weather conditions and adjust operating plans accordingly.
* Plan necessary security cover as required using approved outsourced providers.
Record Keeping:
* Ensure daily sales records are updated with a Z balance to show total revenue further broken down by menu items sold.
* Document necessary hygiene and food safety procedures for review.
* Maintain HR records for all F&B employees, including training and disciplinary records.
* Manage the Head Chef and Front of House Manager, overseeing their management of staff.
* Conduct training for new joiners and ongoing training for existing employees.
* Conduct disciplinary procedures in accordance with company policies if required.
Customer Service: Establish and lead a friendly, helpful and attentive customer service culture.
* Ensure all staff are trained in customer service expectations and maintain oversight to ensure standards are upheld.
* Engage with customers, identifying and welcoming regulars and high spenders.
* Monitor customer feedback and proactively improve the customer experience.
Commercial & Business Development: Take ownership for identifying improvements and proactively seek new revenue opportunities.
* Stay in touch with industry trends and engage with the local community to increase footfall.
* Look for creative partnerships with local businesses and groups.
* Identify add-on revenue opportunities that will complement the existing business.
Marketing:
* Ensure effective marketing of the hospitality business, collaborating with in-house or external marketing teams.
* Engage in additional marketing activities to reach target audiences.
General: Reporting directly to the business owner maintaining clear and regular lines of communication is essential.
Aqua Sports reserves the right to update this job description from time to time as necessary to meet the needs of the business.
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