A brilliant opportunity has arisen in a well-established technology company based near Maidenhead for a Credit Control Team Leader position. This role is ideal for someone with similar experience looking to grow their experience and expand their career.
This role offers hybrid working and on-site parking! Additionally, it includes an incentive bonus scheme.
Responsibilities:
* Leading, mentoring, and developing a team of credit controllers, including providing regular training and support.
* Conducting performance reviews, setting KPIs, and addressing performance issues.
* Managing team schedules and overseeing office attendance.
* Ensuring adherence to company policies and procedures for credit control and debt collection.
* Managing the approval process for various financial transactions (e.g., refunds, currency exchanges).
* Acting as the escalation point for resolving complex customer queries and complaints.
* Conducting regular ledger reviews with individual team members and with the Deputy Credit Control Manager.
* Identifying opportunities and implementing strategies to improve operational efficiency within the credit control function.
* Working closely with the Deputy Credit Control Manager to ensure alignment and achieve departmental goals.
Person Specification:
* A proven record of Credit Control work, with the ability to hit the ground running.
* Previous experience managing a team.
* Excellent attention to detail.
* Experience of dealing with the Public Sector (desirable).
* Excellent communication skills with a passion for working with people and the ability to quickly build and sustain strong relationships.
* Effective negotiation skills.
* Strong planning, organisation, and administration skills with use of internal systems and Excel.
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