What Youll Be Doing: Sales Support Duties: Be the first point of contact for customer orders via phone and email. Process sales orders using our ERP system (JDEdwards). Handle customer queries regarding pricing, stock availability, or delivery delays. Manage complaints professionally, finding solutions quickly and efficiently. Work collaboratively with internal teams to keep systems and communication up to date. Purchasing Support Duties: Place supplier purchase orders and maintain stock levels in line with company policies. Liaise with third-party warehouses and hauliers to manage supply chain logistics. Respond to supplier enquiries and resolve purchasing-related issues. Support stock control through accurate data entry and regular communication. What Were Looking For: Excellent communication skills verbal and written. Strong multitasking ability and calm under pressure. A solutions-focused mindset and proactive approach to problem-solving. A genuine team player with a positive, can-do attitude. Highly numerate confident working with quotes, data, and spreadsheets. IT proficient especially in Microsoft Word, Excel, and Outlook. Previous experience in customer service, sales support, order processing, or administration is highly desirable. GCSE (or equivalent) in Maths and English Grade C or above. Why Join IMCD? Discretionary annual bonus scheme 25 days holiday bank holidays Additional leave for birthdays, moving home, and marriage/civil partnership Hybrid working (up to 2 days remote) Company pension, life assurance, and income protection Free refreshments, yoga, on-site physio & wellbeing support Employee Assistance Programme with mental health and medical services Discounted gym memberships and retail offers Regular social events and a supportive team culture Ready to Apply? Wed love to hear from you Click the Apply Now button to submit your application via Totaljobs. One of our team members will be in touch if your skills and experience match what were looking for. Lets build something brilliant together. ADZN1_UKTJ