### Description
Make sure to apply with all the requested information, as laid out in the job overview below.
**About the Role
** The Accommodation & Cleaning Shift Manager will be responsible for thesmooth delivery of the cleaning shift of our public areas and entertainmentvenue across the resort.Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Managerwill ensure daily operational plans are fulfilled by ensuring that relevanttasks and objectives are being carried out by the team and that team are inthe right place at the right time to ensure we can manage fluctuating guestdemand whilst keeping operational standards and guest experience high.
Leading and monitoring team member who clean our entertainment venues onceshows have finished, all toilet facilities across the resorts, moving andresetting venue furniture, working at heights at times for high-level cleaningusing industrial cleaning equipment for all indoor and outdoor requirements.You will support and coach the team to ensure they deliver a great experienceand are also driving any key metrics relating to our Clean and Fault Free(CAFF) approach to our accommodation and holding team to account to ensurestandards are met.
### Key Responsibilities Were looking for someone who can ensure the delivery of our cleaningstandards while driving improvements in both Guest and Employee NPS.
Youll beresponsible for conducting quality control checks and leading feedbackconversations.
Additionally, youll manage effectively to execute the RightPeople, Right Place, Right Time (RPRPRT) strategy.
This permanent role covers 40 hours per week, 5 days over 7 including weekendswith a mixed variety of early and late shift patterns from 6am
- 5am to coverour operating hours.
### About You You will oversee a successful cleaning operation during your shift, ensuringstrict adherence to our CAFF standards.
You will stay informed about NPSscores within your department and take proactive steps to improve these scoresand reduce guest complaints.
Your responsibilities include conducting online quality control checks,analysing reports, and leading feedback discussions.
You will also ensure thatyour team receives the necessary training and support.
You will manage the implementation of the initial 90-day program for new teammembers and oversee all personnel-related activities, from onboarding throughthe full employee life cycle, including PDPs, performance management, andformal HR processes.
Setting clear objectives and PDPs for your team, supporting team surveys,leading action plans, upholding brand standards, and ensuring your team meetshealth and safety regulations are also key aspects of your role.
### Key Knowledge, Experience & Qualifications The ideal candidate will have extensive operational knowledge in managing acleaning or soft services team, with a proven ability to juggle multiplepriorities and adapt quickly to changing needs.
They will exhibit highstandards and meticulous attention to detail, with experience in leading bothpermanent and temporary teams to achieve outstanding results.
Flexibility, excellent communication skills, and a proactive problem-solvingattitude are essential traits for success in this role.
### About ButlinsAt Butlin’s, we’re all about fun, excitement, and adventure by the bucketload!For over 80 years we’ve been delighting hundreds of thousands of guests eachyear, whether on a non-stop action family break or our epic Adult only BigWeekenders.
Ask any of our team, past and present, and one of the best things they’ll sayabout working at Butlin’s is our culture! We’re all about providing our guestswith an Altogether More Entertaining and Fun Break, brought to life throughour three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to GetStuck In and where the team genuinely Cares For Each Other – this could be theperfect fit for you.
There has never been a more exciting time to join Butlin’s!