This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. This role represents a great opportunity to join our Technical Connection department as a Technical Connection Adviser. Working as part of a team, you'll provide our SJP Partnership of financial advisors with high quality support regarding Tax, Trusts, Protection and Investments. You may be a financial advisor or paraplanner early in your career and looking to further develop your experience within a leading, reputable FTSE100 financial services organisation. What you'll be doing: You'll provide technical support to the Partnership regarding Pensions, Tax, Trusts, Protection and Investments. Support the SJP Partnership (financial advisors) with the Investments Advice Guidance Framework. Accurately resolve technical queries received via Live Chat, phone, email, ASK and any other digital media, adhering to agreed standards and service levels. Support the delivery of core service as required by the operation within agreed service levels. You'll take personal responsibility for improving own technical knowledge, SJP product/process/system knowledge as well as service skills. You'll takes responsibility for achieving the quality assurance targets set within the requirements of the QA framework in place. Who we're looking for: Ideally, you'll be qualified to Level 4 QCF or equivalent eg. Cii Diploma in Regulated Financial Planning (however we would consider candidates working towards Level 4 qualification). Experience of working in a fast-paced technical query resolution environment. You'll develop good knowledge of all products/services/systems offered through completion of internal accreditation licences. Able to competently convey technical information through Live Chat/calls/email/Techlink and any other digital media to ensure comprehension by intended audience. Ability to understand and analyse the full extent of technical queries and provide appropriate answers/solutions.