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Customer Service Representative, Antrim and Newtownabbey
Client:
Sensata Technologies
Location:
Antrim and Newtownabbey, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
e038b08bed0e
Job Views:
99
Posted:
03.03.2025
Job Description:
Sensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, including controllers and software, and other mission-critical products to create valuable business insights for customers and end users.
We are currently recruiting for a Customer Service Representative for our Aftermarket team based in Antrim.
In this role, you will be responsible for interacting with customers to provide information, support, and problem resolution to inquiries and order status. You will serve as the customer’s main point of contact for delivery and order status.
The customer service representative maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnerships internally with production, planning, logistics, and business functions to identify and drive alternatives to deliver the customer order requirements.
General Responsibilities
* Serves as the customer's main point of contact related to delivery and order status for assigned customer portfolio.
* Provides guidance to customers about quantities in stock, required time to produce and deliver. Reviews customer requests related to production lead-time, assessing transportation mode and service to be used based on customer coverage.
* Reviews daily customer demand and validates deviations, also subject to specific customer needs.
* Ensures proactive internal notification of customer delivery risk following Customer Impact Alert process as well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date.
* Reviews regularly and assists in the timely resolution of customer concerns/claims/care on the portals related to the delivery process.
* Executes manual order entry process within required timeline and accuracy.
* Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time.
* Participates in timely reviews and investigations of root cause for customer short-payments.
* Coordinates with planning and/or logistics teams to ensure execution of shipments, per customer needs/requests and follows up with customer needed information.
* Coordinates with customers to determine shipping method.
Experience / Qualifications
* A university degree required (i.e., Bachelor's degree) or equivalent relevant work experience.
* Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
* Strong communication skills; oral, written, and presentation.
* Strong organization, planning, and time management skills to achieve results.
* Strong personal and professional ethical values and integrity.
* Holds self-accountable to achieving goals and standards.
* Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
* Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers.
To be considered for this role, candidates must demonstrate how they meet the following criteria:
* Previous experience gained in a customer service role.
* Proven track record of success in resolving customer issues.
* Fluent to C2 level in German.
* Experience of working in a target-driven, fast-paced environment.
We offer a competitive salary and benefits package. Sensata Technologies is committed to the provision of training, development, and promotion opportunities.
Please note that all successful candidates must undergo a medical examination which includes a drugs test.
Smarter Together
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing. Employees work across functions, countries, and cultures gaining new perspectives through mutual respect and open communication. As OneSensata, we are working together to make things work together.
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