General Sales Manager | Harwoods Audi Southampton
KEY RESPONSIBILITIES
1. Manage customer follow up systems and procedures to increase customer sales from initial enquiries and existing Harwoods customers via the Lead Management System.
2. Generating sales through proactively second-facing and customer engagement.
3. Maximise income opportunities by offering funding and insurance products to customers whilst adhering to the FCA guidelines at all times; in regard to portraying financial information and regulated activities.
4. Actively convey the culture of putting customers first by means of TCF at all times and comply with the principles of the FCA for both the customer and the business.
5. Review customer credit applications for complete information and accuracy, follow-up applications with customer and lending institutions.
6. Proactively identify and pursue relationship opportunities via outbound sales and marketing channels to improve future renewal activities and finance retention business.
7. Ensure accurate completion of documentation, prompt collection of outstanding payments and safe handling of cash and cheque transactions.
8. Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge.
9. Assist in ensuring that part exchange vehicles are correctly appraised and managed to generate maximum return.
10. Aim to achieve 100% customer referral with sales executive interaction.
11. Communicate promptly with the customer, sales manager, sales team and work colleagues.
12. Analyse current procedures and identify opportunities for improvement.
13. Formulate training plans for sales executives to increase car sales, finance, insurance and warranty sales.
14. Consult with customers to establish their needs, resolve any complaints professionally and calmly where necessary.
15. Represent the dealership and build strong relationships with lenders and financial institutions.
16. Assist the management team in planning, forecasting trends, and revising plans for the dealership on an ongoing basis.
17. Ensure the safety and security of people, vehicles and property reporting any known faults or hazards.
Experience
Must be an experienced Business Manager/Transaction Manager within the main dealer network.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Finance and Sales
Industries
Retail Motor Vehicles
#J-18808-Ljbffr