Job Description Job Purpose and primary objectives:
All potential applicants are encouraged to scroll through and read the complete job description before applying.
The trainer is responsible for the development, delivery and support of training for the PLM (3DX) Engineering tools used across.
Key responsibilities:
Key Performance Indicators
? New PLM training delivered (software, business process, end user training material).
? Response time to addressing user queries
? Quality of the training e.g. number of sessions, customer satisfaction metrics.
Key Interactions
? All areas of Engineering and Manufacturing Engineering
? All areas of the Create Product & Services (e.g. Scrum Teams, IT Team)
? All areas of the Engineering Delivery platform (e.g. Scrum Teams, Shared Services,
? Suppliers of Products
? All customers of products
? Information Technology
Key Accountabilities and Responsibilities
? To develop and deliver 3DX training to business users efficiently and coherently
? To hold Classroom, Webinars and drop in sessions to assist the users
? To provide at elbow support, especially post go live
? To provide end user support
? To write FAQs and update the training website with relevant information
Key Skills/Knowledge:
? Experience of training the Dassault toolset, 3DX in particular
? Experience of collaboration and cross functional team working
? Strong stakeholder management skills
? To set high standards for written materials and diligently follows them personally and holds others to account to achieve
? To support business initiatives utilizing Agile practices
? To critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs
? To liaise between the business, technology teams and support teams
? A relevant degree or equivalent working experience preferred
? Excellent planning and organisation skills
? Experience of using Jira and Confluence