Full Time, Permanent
The Library Service at Royal Holloway, University of London, is looking to recruit an Information Assistant to be a part of their Customer Services team. Successful applicants will help support the team to deliver the frontline service.
We are looking for applicants who are enthusiastic, confident, and team-orientated individuals. The post holder(s) will contribute to the delivery of an efficient customer-focused library service, by assisting users with account enquiries both in person and digitally, using our enquiry management system and live chat.
You will help with stock management, whilst assisting users to locate resources and use equipment such as self-service kiosks and printer/scanners throughout the library.
You will have excellent written and verbal communication skills, and the ability to work collaboratively to achieve shared goals. You should have previously worked in a customer service environment and have good IT skills.
You will be the customer services champion for our loanable laptops, which will require regular auditing and liaison with our IT department.
The hours of work are 35 hours a week, worked Monday to Friday. Core hours are 09:00-17:00. On rare occasions, work outside of these hours may be required, depending on the needs of the service, which may include some evening/weekends by prior agreement. This is a campus-based role with limited opportunities for home working.
In return we offer a highly competitive rewards and benefits package including:
Generous annual leave entitlement
Training and Development opportunities
Pension Scheme with generous employer contribution
Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
Free parking
This post is based in Egham, Surrey where the University is situated near to Windsor and within commuting distance from London.
As part of our commitment, we will be undertaking anonymised shortlisting for this post. Resumes/CVs and personal statements which may compromise this process will not be reviewed.
For an informal discussion about the post, please contact Rachel Heastie at Rachel.Heastie@rhul.ac.uk
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk
Please quote the reference: 1224-358
Closing Date: 23:59, 17 January 2025
Interview Date: To Be Confirmed
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .