This role will require working from 12pm - 6:30pm Monday to Friday
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses, and other members of the Practice team.
Main duties of the job
1. Telephone Duties
2. Reception Duties
3. Filing
4. Dealing with prescriptions orders and completion
5. General office duties
6. Administration (Dependent on experience)
About us
In 2019 our 3 single practices; Gosford Green Surgery, Holyhead Surgery and Stoney Stanton Medical Practice merged together to form Godiva Group Practice. Our practices share a background of practicing high quality, patient-centred care supported by a hard-working and dedicated team. We were excited to have the opportunity of working together to become even stronger as a wider team.
More recently we have merged with a further 4th site in the CV2 area of Coventry. Our patients have the option of attending any of our 4 sites situated in CV1, CV2 and CV6 areas of Coventry.
Job summary
Receptionist/Administration Role
Job responsibilities
Duties and Responsibilities
1. Making appointments
2. Taking requests for prescriptions
3. Giving out results
4. Ambulance transport bookings
5. Home visit requests
6. Deal with general enquiries and complaints
7. Contacting other providers
8. Register new patients and temporary residents
9. Greet and direct patients and visitors
10. Handing out prescriptions
11. Ensure outstanding queries are explained and handed over to next shift
12. Respond to needs of doctors and nurses during surgery
13. Collect payments from patients for non-NHS services
14. Pulling Lloyd George envelopes when requested by doctors
15. Dealing with requests for repeat prescriptions
16. Input and extract information from Practice computer system
17. Observe health and safety guidelines at all times
18. General housekeeping (e.g. keeping reception and waiting areas tidy)
19. Make refreshments for doctors and other team members, participate in washing up
20. Clean and replenish GP surgery rooms
21. Any other reasonable duties as necessary (dependent on experience)
22. Process Referrals
23. Extract and prepare GDPR requests
Person Specification
Qualifications
Essential
* To be discussed
Desirable
* To be discussed
Experience
Essential
* Office experience essential
Desirable
* Previous GP Practice/Hospital Experience preferred
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Godiva Group Practice
Address
Godiva Group Practice
475 Stoney Stanton Road
Coventry
CV6 5EA
Employer's website
https://www.godivagrouppractice.nhs.uk/
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