Job description
*We're not interested in using agencies*
About STOPEM LTD:
Stopem Limited is a family run business based in Brereton, Rugeley. One of the UK’s leading manufacturers of Traffic Control and Parking Equipment.
Stopem is a fast-growing small business, with big ambitions. Our team are committed to going the extra mile with an attitude of limitless possibilities and commitment to quality.
Due to the increased growth, we have a new role for a sales assistant / administrator to join our team. We invite applications from individuals who are focused on delivering exceptional customer service, along with a can-do attitude to ensure Stopem continues to be a leading company in our industry.
THE ROLE
This vacancy is a key role in the sales team and providing an important link between the salesperson and our customers.
This role is fast paced and often the first point of contact for customers, who may need assistance with new and existing orders, therefore the ideal candidate for the role should be efficient and adaptable with good all-round administrative abilities.
The desirable candidate will possess strong customer service skills with a willingness to learn about the products we sell as an element of selling is required in the role and be good organisers. They will have previous experience in a sales/administrative role.
If you're looking for a position where you're part of a team, where you are a name and not just a number then this position is for you!
Key responsibilities include but are not limited to:
Sales Role
* Engage with customers to understand their needs and provide appropriate product recommendations
* Consistently working to find and build new customer relationships and maintain a pipeline of potential buyers
* Provide quotations to new leads and follow up existing leads
* Regularly check in with existing customers to expand product offering
* Organise and manage time effectively to meet sales targets and deadlines.
* Maintain in-depth product understanding and knowledge
* Respond to customer enquiries via telephone and email
* Assisting Office Manager with regards to sales when necessary
Administrative Role
* Processing and managing sale orders from receipt of orders through to delivery
* Raising / following up quotations and advising customers to suit their requirements
* Liaise with customers about delivery schedules, potential delays or part orders
* Working with our warehouse team to ensure orders are dispatched on time
* Raising sales invoices, ensuring prices and delivery charges are correctly applied.
* Keep customer records up to date and all previous orders filed correctly
* To arrange relevant transport to ensure deliveries are made as per the customer request.
* General office administration duties e.g. answering telephones and taking messages, keeping the office tidy and presentable etc.
Applicant Requirements:
* At least 1 year of relatable or transferrable skills.
* Fast learner with ambition to learn and develop in their role
* Effective communication skills within the team and with our customers/suppliers
* Confident in speaking with customers & suppliers
* Highly organised with a high sense of ownership and accountability
* Administrative skills with proven IT literacy skills with Microsoft outlook, Word and Excel. Strong Microsoft Office skills are essential for this role.
* Works with a high degree of attention to detail with ability to use initiative and common sense
* Willing to go the ‘extra mile’, a people person with a positive ‘can do’ attitude
* Experience working in and a desire to be in a customer service environment.
* Knowledge of Sage 50 accounts is beneficial, but not essential as full training will be provided
* Able to communicate at all levels and able to build strong meaningful relationships.
Hours
Monday - Thursday 9am - 5pm (45 min unpaid lunch)
Friday 9am - 12:45pm
Job Types: Full-time, Permanent
Pay: £11.50-£12.00 per hour
Expected hours: 32.75 per week
Additional pay:
* Bonus scheme
Benefits:
* Company events
* Company pension
* Free parking
* Gym membership
* On-site parking
* Private medical insurance
Schedule:
* Monday to Friday
* No weekends
Ability to commute/relocate:
* Rugeley: reliably commute or plan to relocate before starting work (preferred)
Education:
* GCSE or equivalent (required)
Experience:
* Customer service: 1 year (preferred)
* Sales / Administration: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
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