Join AJW Group and play a key role in our Technical, Quality, and Compliance Team. Reporting to the Head of Quality, you'll develop processes, ensure regulatory compliance, and support warehouse efficiency while maintaining high safety and airworthiness standards to meet client expectations.
Key Duties:
* Investigate customer complaints, identify root causes, and implement corrective actions.
* Coordinate with auditors and customers to ensure regulatory compliance.
* Maintain awareness of regulatory changes, communicate updates, and support implementation
* Ensure data accuracy within the Quality Management System.
* Conduct PBH customer QMS feedback as per contracts.
* Enhance component and service quality, improving customer satisfaction.
* Manage NCRs, ensuring thorough investigation and reporting.
* Conduct internal and external compliance audits.
* Respond to compliance requests accurately and promptly.
* Promote a Quality Culture and drive continuous improvement.
* Prepare investigation reports and develop new processes.
* Manage and review approved supplier lists for compliance.
* Ideally from a mechanical, electrical, or engineering background.
* Strong IT skills (MS Office) with the ability to create reports and presentations.
* Experience managing multiple projects and meeting deadlines.
* Strong analytical and problem-solving skills, including root cause analysis.
* Fluent in business English, with excellent communication and documentation skills.
* Strong interpersonal and collaborative abilities.
* Experience in quality roles, including audits to recognized standards.
* Knowledge of quality standards (ISO9001, AS9100, ASA100, EASA/CAA Part 145 or equivalent).
What's in it for you?
Enjoy a monthly team fun budget and support community causes through charity events. Join our vibrant social scene with company-run events and experience a stunning work environment at our state-of-the-art HQ, complete with an onsite gym, cycle-to-work scheme, delicious restaurant, and healthcare.
This role is eligible for hybrid working or remote work.
Inclusive recruitment process; let us know about any reasonable adjustments needed.
AJW Group promotes diversity and equal opportunities.
DBS background check may be required for successful candidates.
See for yourself what it's like to work at AJW Group:
AJW Group is an equal opportunities employer with the aim of providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief. We are a culture that celebrates success on merit.
To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CVs.