Contents Location About the job Benefits Things you need to know Apply and further information Location This role offers hybrid working that allows you to work between home and office location giving you greater flexibility about where and when you work. This role is located at our Manchester office and requires a minimum of 40% on-site attendance per week due to the nature of the role. The Manchester office location is: Heron House, 47 Lloyd Street., Manchester, M2 5LE. About the job Job summary Do you enjoy technology? Are you looking for a role where you can make a real impact supporting delivery of Statistics for the Public Good strategy for the UK? Can you work under pressure in a fast-paced environment? Would you thrive in an exciting environment that uses modern IT technology and infrastructure? Can you provide excellent service to both our internal and external customers? Then this could be the role for you We are looking for an enthusiastic person with a real passion for user experience and IT (in particular network infrastructure) to join our lively team of network engineers, supporting several sites and around 5000 users. The post is based in our Manchester office only and requires on-site attendance due to the nature of the role. Job description The Network Operation Support team are responsible for the network infrastructure and platforms that our users rely on to produce official statistics to allow the Government to make informed decisions. The role is varied and will involve you working with various network technologies, from traditional wired networks to virtual wireless and cloud-based systems. The role will also involve managing service desk calls relating to firewall requests, network connectivity queries, through to applying software updates and upgrades on various network infrastructure. As a member of the Network Operation Support team, you will be responsible for supporting and maintaining new and existing network infrastructure, services, products and platforms. The ideal candidate would have an interest in networking, cyber security (zero trust) and cloud based network solutions. There may be a requirement to travel to our Data Centres based in Corsham, Wiltshire and Farnborough, Hampshire on an adhoc basis. This may be sometimes at short notice due to the nature of this role. The role will also require some out of business hours working. You will be able to make use of our flexible working policy and overtime will be available for outside of business hours working. Our team culture is based around agile working and providing excellent service to both our internal and external stakeholders. Responsibilities For the services, products and platforms supported, as a Network Engineer your responsibilities will include (but not limited to): Managing incidents, requests, changes and problems. Monitoring and event management of key network infrastructure. Managing the configuration, availability, security, capacity and performance. Applying software updates and upgrades to the recommended versions across all network infrastructure. Engaging in continuous improvement activities. Managing all aspects of the life cycle of assets from acquisition through to disposal. Maximising the use of tools and technologies to deliver operational excellence. Participating in wider communities of practice, identifying good practices we can adopt and sharing our experiences. Sharing knowledge of tools and techniques and collaborating to improve the capability of the team. Person specification Essential Skills Criteria A passion for technology and a keen technical interest. Good troubleshooting and problem-solving skills. Excellent customer service and interpersonal skills. Capability to work under pressure and prioritise effectively to deliver quality outputs in a fast-paced environment. Ability to communicate effectively with a range of stakeholders. Contributes to challenging existing processes to continually improve. Able to demonstrate a level of proficiency in network related technical skills. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Communicating and Influencing Working Together Benefits Alongside your salary of £27,252, Office for National Statistics contributes £7,894 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues and our fantastic working culture. This role is part of the cross-government Government Digital and Data (formerly DDaT) profession framework. As a role within Government Digital and Data (formerly DDaT) at the ONS, we also offer benefits such as: Protected Learning Time to spend on your personal development and side-projects. A supportive and active Community of Practice which you will be expected to contribute to, helping ensure you and your colleagues get the training, development and opportunities you need to progress your careers. ONS are committed to flexible ways of working that support a healthy work-life balance. ONS has already considered how this job could be right sized for applicants working flexibly and we are happy to explore options with you about working part time, in a job share or flexibly, in line with our hybrid working policies. Inclusion & Accessibility At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance. If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Security Clearance For ONS the requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying and the department will consider eligibility by exception on a case-by-case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected. If you are unsure that you meet the eligibility above, please read the information available on Gov.uk on this link, or contact the recruitment email on the advert before applying to discuss, as failure to meet the residency requirements will result in your security clearance application being rejected and any offer of employment being withdrawn. At the point of SC application, you will need to provide or give access to the following evidence: Departmental or company records (personnel files, staff reports, sick leave reports and security records) UK criminal records covering both spent and unspent criminal records Your credit and financial history with a credit reference agency Security Services records Applicant Support All applicants will have access to AI resources, it is therefore important to remember these tools, although helpful in streamlining the writing process, cannot fully understand the organisational context, or requirements for the role you are applying for. To maintain authenticity and credibility of the application process, should you choose to use generative AI tools, you need to ensure the information you provide in your supporting evidence accurately reflects your skills, knowledge, and experience. ONS does not advocate relying solely on generative AI to write your application. Doing so may negatively impact your chances of success during the selection process. If you are invited to interview, please be aware the use of AI tools is prohibited and any suspected use may result in the termination of your interview and subsequent withdrawal from the campaign. Application Process Number of Stages: 2 stage process Stage 1 : Application Stage 2 : Interview The assessment process at the application stage will be based on your work history, skills, experience, CV, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role. If a personal statement is required at application state, it will state the maximum word count allowed, which should not be exceeded. Where it is a requirement to make a personal statement you should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result). Please note that Success Profiles Behaviour examples are not required at this stage of the application process. In instances where a high number of applications are received, the sift pass mark may be adjusted, and candidates will be invited to interview based on merit order, i.e., those with the highest scores. Stage 2 Interview If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert and any required technical skills. Interviews will be via Microsoft Teams. A reserve list may be held for a period up to 12 months from which further appointments may be made. The Sift will be conducted from 27/02/2025 Interviews will be conducted from 24/03/2025 For the full terms and conditions of the post, please see attachment. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Government Digital and Data Recruitment team Email : Government-Digital-and-Data-Recruitmentons.gov.uk Recruitment team Email : Government-Digital-and-Data-Recruitmentons.gov.uk Further information If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact recruitment.complaintsons.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission Attachments 2424 ONS Recruitment Benefits Pack Update v4-00 Opens in new window (pdf, 1345kB) ONS_External_Vacancy_Terms - (1) Opens in new window (pdf, 37kB) Infrastructure Engineer Role Profile Opens in new window (pdf, 477kB) Share this page Print Email Facebook Twitter LinkedIn GMail