Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
1. Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
2. Specialist community support for children and adults with learning disabilities and autism, including intensive support.
3. Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Job overview
The post holder will provide a comprehensive administration and information service across the Central & West locality Physical Health teams, coordinating their activities with other members of the Business Administration Team to ensure an efficient and confidential service is provided.
The post holder will be aligned to a specific team and is required to work flexibly in response to the needs of the Networks administrative service providing cover to departments on various sites as directed by their administration line manager to ensure continuity of a quality service provision.
Main duties of the job
* Be the first point of contact for the Admin Hub
* Dealing with routine queries from patients, patients' families and carers using tact and empathy as required and ensuring complex queries are promptly passed on to the appropriate member of staff.
* Be an advocate for services, responding accurately and appropriately to enquiries and requests for information in relation to service provision.
* Communicate effectively with clients by telephone, text, email or letter as appropriate.
* Create paper patient records in accordance with departmental requirements.
* File documents including service user information. Photocopy, scan, collate and distribute documents as directed.
* Ensure timely and efficient input of client demographic information, referrals and waiting times and other activity, performance and quality indicator data onto the Trust's computerised systems; RiO, ECR, IRIS etc.
* Carry out searches on Trust information systems to ensure data quality is updated.
* Updating patient information, documents and service web-sites.
* Ensure adequate supplies of patient information and service related materials for marketing, promotional and other events. Assist in archiving service and patient records.
Working for our organisation
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
For more information please visit our website via Lancashire & South Cumbria NHS FT.
Detailed job description and main responsibilities
Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role.
Person specification
Qualifications
Essential criteria
* Administrative qualification at NVQ Level 2/RSA 2 or equivalent experience
* GCSE English Language A-C
* ECDL or equivalent experience
Knowledge
Essential criteria
* Working with databases
* Working with Microsoft Office applications
Desirable criteria
* Working with NHS data systems such as RiO, iPM, eCPA
Experience
Essential criteria
* Working with members of the public
* Working in an office environment
Skills
Essential criteria
* Good grammar and numeracy skills
* Excellent keyboard skills for data input and retrieval
Desirable criteria
* Ability to communicate effectively both written & verbal
* Good organisational skills
Personal Qualities
Essential criteria
* Treats people with courtesy and respect at all times
* Excellent telephone manner
Work related circumstances
Essential criteria
* Willingness to undertake CRB clearances
* Ability to work flexibly and comply with all requirements of post
* Willingness to travel around the organisational footprint
Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.
Please be aware the use of artificial intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. AI-generated content may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential when submitting an application form to convey your skills, knowledge, and experiences effectively.
Please ensure that you read the person specification attached below as your application will be measured against this document. Applications from job share partners are welcome and other forms of flexible working will be considered for all posts.
For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).
You are advised to consider applying for LSCft vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within three weeks of the closing date then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.
LSCft is committed to celebrating difference as an asset and we know that recruiting talent from diverse backgrounds helps to create a more flexible, creative and effective workforce. We actively challenge discrimination and welcome applications from people regardless of age, disability (particularly those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion or belief or sexual orientation. Our goal is for the Trust to be truly representative of the communities we serve so we are particularly keen to receive applications from people in under-represented groups. If there is anything you'd like to discuss in relation to your application then please ask.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
* NHS Staff Benefits - 2023 (PDF, 556.9KB)
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