Job summary The University Health Centre is looking to recruit a part time medical receptionist for 28.5 hours a week to join a busy friendly team. The hours in the first instance will be Monday 2-6pm, Tuesday 9-4pm, Wednesday 9.00-4.30pm, Thursday 9.00-4.30pm and Friday 2-6pm. The role will be to provide efficient and organised administrative support in reception in line with practice requirements and guidelines. It is essential that the candidate can demonstrate a willingness to learn and integrate quickly into a busy, fast moving environment. A good friendly personality is essential, along with excellent communication skills and the ability to multi task. The ideal candidate will need to undertake a variety of administrative duties to assist in the smooth running of the practice. In return you will receive a competitive salary, free on site car parking, NHS pension scheme and staff uniform. Main duties of the job The main responsibilities of this exciting role will be: Dealing with patients face to face and over the telephone Data inputting Processing of information on a daily basis Working as part of a friendly team as well as on your own initiative Filing of medical records and all associated documents Scanning documents into patients medical records Processing incoming and outgoing mail Completing requests made by the patients as well as staff Liaising with internal and external health colleagues Participating in ongoing staff training Adhering to all practice's policies & procedures Maintaining confidentiality at all times About us We are a friendly GP Surgery situated on Swansea University's Singleton Campus. We provide GP Services mainly to the student population. We have access to various specialist services such as a Mental Health Liaison Nurse, Cluster Pharmacist, Community Psychiatric Nurse, University's Wellbeing Dept, Physiotherapy and Audiology Services. Along with the services of the Social Prescriber who has a wide knowledge of the community and services which can be accessed to meet the needs of our patients. Here at the University Health Centre, we strive to meet the needs of all of our patients and work together to be able to deliver a service which the patients find warm and welcoming.We offer a variety of appointments which include digital access, face to face, pre-bookable and on the day. We offer various services such as: Sexual Health Clinic Cytology Travel clinics Flu Clinics All chronic Review clinics such as: Asthma Clinics Epilepsy Clinics Diabetic Clinic CHD CKD Our friendly team of nurses vaccinate against: Flu MMR Men ACWY B12 Travel Vaccine clinics Pneumovax Shingles Date posted 06 January 2025 Pay scheme Other Salary £12.35 an hour Contract Permanent Working pattern Part-time Reference number A3256-25-0000 Job locations Penmaen Residence Singleton Park Swansea SA2 8PG Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES The duties and responsibilities to be undertaken by members of the Practice team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Administrator and or the Practice Manager. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols. The post holder will be the first point of contact between the patients and the clinical teams. The post holder will deal with Digital requests. The post holder will maintain an accurate filing system. The post holder will provide repeat prescriptions on request The post holder will maintain working knowledge of the Vision appointment system The post holder will deal with any telephone enquiries in a respectful and friendly manner, ensuring correct details are recorded and forwarded to relevant personnel. The post holder will need to deal with queries from doctors and patients on a daily basis. The post holder will assist with scanning and filing of correspondence into patients medical records using Docman Take accurate messages and pass on information appropriately To be a flexible member of the team, providing cover for colleagues for annual leave and sickness as well as in busy times. CONFIDENTIALITY In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. HEALTH & SAFETY The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified EQUALITY & DIVERSITY The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights. Interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. PERSONAL/PROFESSIONAL DEVELOPMENT The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Undertaking courses as directed by the Practice Manager where required in order to carry out normal duties COMMUNICATION: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly PRIVACY NOTICE We process personal data relating to all current or potential employees. The personal data may include identifiers such as name, date of birth, personal characteristics such as gender, qualifications and previous employment history. We will not share any identifiable information about you with third parties without your consent unless the law allows or requires us to do so. Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES The duties and responsibilities to be undertaken by members of the Practice team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Administrator and or the Practice Manager. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols. The post holder will be the first point of contact between the patients and the clinical teams. The post holder will deal with Digital requests. The post holder will maintain an accurate filing system. The post holder will provide repeat prescriptions on request The post holder will maintain working knowledge of the Vision appointment system The post holder will deal with any telephone enquiries in a respectful and friendly manner, ensuring correct details are recorded and forwarded to relevant personnel. The post holder will need to deal with queries from doctors and patients on a daily basis. The post holder will assist with scanning and filing of correspondence into patients medical records using Docman Take accurate messages and pass on information appropriately To be a flexible member of the team, providing cover for colleagues for annual leave and sickness as well as in busy times. CONFIDENTIALITY In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. HEALTH & SAFETY The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified EQUALITY & DIVERSITY The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights. Interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. PERSONAL/PROFESSIONAL DEVELOPMENT The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Undertaking courses as directed by the Practice Manager where required in order to carry out normal duties COMMUNICATION: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly PRIVACY NOTICE We process personal data relating to all current or potential employees. The personal data may include identifiers such as name, date of birth, personal characteristics such as gender, qualifications and previous employment history. We will not share any identifiable information about you with third parties without your consent unless the law allows or requires us to do so. Person Specification Experience Essential Excellent communication skills Desirable Experience of working in Primary Care Experience of working in a GP Practice Qualifications Essential A minimum of GCSE Grades A to C in Maths & English or equivalent. Desirable Medical Terminology would be advantageous Word Processing or a Typing Qualification would be advantageous Person Specification Experience Essential Excellent communication skills Desirable Experience of working in Primary Care Experience of working in a GP Practice Qualifications Essential A minimum of GCSE Grades A to C in Maths & English or equivalent. Desirable Medical Terminology would be advantageous Word Processing or a Typing Qualification would be advantageous Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Health Centre Address Penmaen Residence Singleton Park Swansea SA2 8PG Employer's website http://www.universityhealthcentre.co.uk/ (Opens in a new tab)