Front of house – Nights
We are looking for a Front of House Team Member at our Holiday Inn Express London Golders Green for night & late shifts. The salary for this role is £13.00 per hours plus benefits. This role is a part-time position with a minimum 24 hours per week. You'll be working from 11 pm to 7am and in the case of late shifts 3.00pm to 11.00pm. Weekend availability is required due to the nature of the industry. Additional hours are available for those who would like to increase their shifts and develop further skills.
You will be working on Reception, performing IT admin duties and some light cleaning jobs so you will need to be computer literate & flexible in nature. This is a lone working position ensuring the safety and security of our guests, so we need someone capable, reliable and confident in making decisions independently.
Duties and Responsibilities:
Look after the hotel and its guests at night-time
Be reliable and be able to work on your own initiative
Be IT literate, able to handle payments if required and do end of day reporting
Have great guest interactions skills, are able to answer phones and check in and out guests
Ideally have experience in preparing and serving food
Be an excellent timekeeper with a good attendance record
Maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests
Following SOPs to ensure consistent hospitality for all guests.
Previous experience in nights is of advantage, but not essential as training will be given
To ensure the security of the hotel to the standards set by the hotel.
Ideally, you will have some previous experience in a fast-paced, customer facing role and have passion to deliver outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs are highly desirable.
You will also be comfortable using a range of technology, including MS Office.
In Return for your Commitment, we will offer you:
Uniform
Staff discounts within IHG Hotels worldwide
Excellent Training and Development opportunities within the hotel group
Company Pension
Bonus scheme in place
Employee Assistance Programme
Team events during the year
Birthday and service anniversary recognition.
We are looking for someone to join us our team immediately. If this role is of interest, please do get in touch.