Front Office Manager Job Description
Front Office Manager
York, North Yorkshire, United Kingdom
£31,000 per annum
Full-time, Permanent
Staycity Group is seeking a talented Front Office Manager to join our team in York, North Yorkshire. As Front Office Manager, you will play a pivotal role in our success, ensuring that our guests receive exceptional service and hospitality from the moment they arrive.
Responsibilities:
* Manage and lead the front office team, ensuring that all guest requests and queries are handled promptly and efficiently
* Ensure that the front desk is staffed at all times, and that all team members are adequately trained and motivated
* Oversee the check-in and check-out process, ensuring that all guest information is accurately recorded and that rooms are allocated in line with guest preferences
* Maintain accurate records of room occupancy, revenue and expenses, and produce regular reports for senior management
* Manage guest complaints and implement effective solutions to ensure guest satisfaction
* Ensure that all front office procedures and policies are up to date and in line with industry standards
Qualifications:
* Previous experience in a similar role within the travel and tourism, catering and hospitality industries
* Excellent leadership and management skills, with the ability to motivate and inspire a team
* Strong communication and interpersonal skills, with the ability to build relationships with guests and colleagues at all levels
* Proven track record in delivering exceptional customer service
* Proficient in Microsoft Office and other relevant software applications
* Flexible approach to work, with the ability to work weekends and public holidays as required
Benefits:
* Competitive salary of £31,000 per annum
* Opportunities for career progression within the Staycity Group
* Employee discounts on accommodation, food and beverage within the group
* Training and development opportunities
* Pension scheme
If you are a passionate and driven Front Office Manager with a proven track record in delivering exceptional customer service, we would love to hear from you. Please apply with your CV and cover letter today.
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