Front Office Manager Job Description Front Office Manager York, North Yorkshire, United Kingdom £31,000 per annum Full-time, Permanent Staycity Group is seeking a talented Front Office Manager to join our team in York, North Yorkshire. As Front Office Manager, you will play a pivotal role in our success, ensuring that our guests receive exceptional service and hospitality from the moment they arrive. Responsibilities: Manage and lead the front office team, ensuring that all guest requests and queries are handled promptly and efficiently Ensure that the front desk is staffed at all times, and that all team members are adequately trained and motivated Oversee the check-in and check-out process, ensuring that all guest information is accurately recorded and that rooms are allocated in line with guest preferences Maintain accurate records of room occupancy, revenue and expenses, and produce regular reports for senior management Manage guest complaints and implement effective solutions to ensure guest satisfaction Ensure that all front office procedures and policies are up to date and in line with industry standards Qualifications: Previous experience in a similar role within the travel and tourism, catering and hospitality industries Excellent leadership and management skills, with the ability to motivate and inspire a team Strong communication and interpersonal skills, with the ability to build relationships with guests and colleagues at all levels Proven track record in delivering exceptional customer service Proficient in Microsoft Office and other relevant software applications Flexible approach to work, with the ability to work weekends and public holidays as required Benefits: Competitive salary of £31,000 per annum Opportunities for career progression within the Staycity Group Employee discounts on accommodation, food and beverage within the group Training and development opportunities Pension scheme If you are a passionate and driven Front Office Manager with a proven track record in delivering exceptional customer service, we would love to hear from you. Please apply with your CV and cover letter today.