Store Supervisor - Allendale
Work Location: St. Petersburg, Florida, United States of America
Hours: 40
Line of Business: Personal & Commercial Banking
Pay Detail: $23.25 - $32.75 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Job Description:
The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer, and Sales objectives. In the absence of any other manager, the Store Supervisor is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations.
Depth & Scope:
* Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences.
* Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities while maintaining compliance and regulatory guidelines.
* Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.
* Demonstrates understanding of bank operational policies, procedures, and regulations and establishes expectations, delegates tasks as appropriate, and educates the team on how they play a part in managing risk and protecting TD Bank, Employees, and our Customers.
* Drives operational excellence in the Store, including cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy, and Employee safety.
* Engages in conversations with customers about loan products, facilitates the application intake, and maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
* Leads, develops, and coaches the team on delivering effective Customer service, product, and advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience.
* Requires knowledge and understanding of financial literacy/a broad range of products, services, and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice.
* Acquires and deepens the Store Customer base through proactive sales and service activities utilizing generated leads.
* Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.
Education & Experience:
* HS Diploma or GED required; undergraduate degree preferred.
* 2+ years related experience working with customers and or sales in any capacity or equivalent.
* Notary License (preferred).
* Previous supervisory or demonstrated ability in providing direction, decision making, and coaching.
* Proven ability to meet and exceed Customers' expectations.
* Strong organization skills to handle multiple tasks in a fast-paced environment.
* Effective verbal and written communication skills.
* Sound judgment in decision making and problem solving.
* Ability to multi-task and maintain order in the Store.
* Good working knowledge of Outlook, Lotus Notes, Word, and Excel.
* Ability to supervise and lead others.
* Ability to provide community services.
Customer Accountabilities:
* Delivers Customers end-to-end advice.
* Proficient in all products and services to provide consultative advice to Customers.
* Leads, coaches, and drives exceptional service at every Customer interaction.
* Completes Customer transactions and utilizes Customer relationship management tools.
* Engages in Lobby leadership and represents TD as the first point of contact for Customer inquiries.
* Responsible for a legendary service process in the Store.
* Leads and coaches frontline colleagues on effective Customer complaint resolution.
* Acts as leader in achieving an overall Legendary Customer experience in the Store.
* Responsible for maintaining optimal colleague scheduling to ensure Customer demands are met.
* Works collaboratively with TD Partners to ensure all Customers are serviced.
Employee/Team Accountabilities:
* Leads and supports a high performing team; provides ongoing feedback, coaching, and input on performance reviews.
* Ensures colleagues are in compliance with all Regulatory and AMCB policies.
* Supports, mentors, and coaches team members in their professional development.
* Creates and fosters a cohesive team and promotes a strong colleague experience.
* Onboards team members to ensure a positive experience and proficiency in role.
* Promotes a fair and equitable environment that supports a diverse workforce.
Physical Requirements:
* Domestic Travel – Occasional
* Performing sedentary work – Continuous
* Standing – Frequent
* Walking – Occasional
* Lifting/Carrying (under 25 lbs.) – Occasional
* Concentrating for long periods of time – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
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