Gatehouse Veterinary Centre Ltd, Lavister, Rossett, Wales
Passionate about pets and delivering excellent customer service?
We are looking for a Veterinary Receptionist to join our team at The Gatehouse Vets, Wrexham. You would be working across our friendly, caring and supportive practices. The role will include working three fixed days per week (28.5 hours) with 1 in 5 Saturdays. The salary will be up to £18,250 DOE per annum.
Your responsibilities will include:
* Greet all clients in a friendly and professional way.
* Answer telephone calls from clients in a welcoming and calm manner.
* Provide excellent customer service, informing and educating clients sympathetically.
* Convert inquiries into appointments to maintain pet healthcare.
* Efficiently organise the appointment diary.
* Handle and update client data and records.
* Record relevant information in the practice system to support the clinical team.
* Ensure the accuracy of invoices and collect payments on the day of treatment.
* Make pre-op reminder calls and reschedule missed appointments.
Who we are
Join a team in the heart of that values compassion, professionalism, and dedication to pet health. We’re a key part of the local community here, offering support and care to people’s animals. Our practice consists of eight vet surgeons, a team of seven nurses, three patient care assistants, and seven receptionists.
Being part of Gatehouse vets also means being part of the IVC Evidensia network. IVC Evidensia is a global leader in veterinary care, operating a network of practices, hospitals, and referral centres dedicated to healthy animals and satisfied owners. We offer our team members both support and opportunities to grow. Join our inclusive global network and experience our commitment to excellence in veterinary care.
In addition to a competitive salary, you will benefit from:
* 6.6 Weeks annual leave FTE
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Contact Information
Speak to Lucie Brownsword from our recruitment team who would be happy to help you with any questions you have before applying for this role.
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