To enable service users with individual needs to improve their quality of life and be part of their communities. To promote independence, wellbeing, rights, responsibilities, and choice among service users. To provide day-to-day care and support to enable the individuals who use the client's services to live as independently as they wish.
Key Accountabilities:
1. Supporting individuals with their personal care, which may include skin care, bathing or showering, shaving, oral care, intimate care and continence (including management of bladder and bowels), dressing/undressing, and hair care.
2. Supporting individuals with housekeeping duties, such as cooking, cleaning, laundry, ironing, washing dishes, and running errands; carrying out these tasks in full when individuals are unable to do so.
3. Promoting people's rights and responsibilities.
4. Working as an effective member of the team.
5. Providing advice and information for service users and others where appropriate.
6. Delivering agreed support packages to quality standards.
7. Liaising with external professional groups e.g., GPs, Social Services, etc.
8. Ensuring record keeping is maintained to the required standard at all times and contributing to service monitoring requirements.
9. As appropriate, supporting service users to take their prescribed medication on time, assisting them where necessary.
10. Ensuring full risk assessments and risk management are delivered effectively.
11. Ensuring that work is undertaken in line with Health and Safety requirements.
12. Assisting the facilitation of effective care pathways.
13. Supporting individuals to achieve goals and objectives as set out in their care/support plans.
14. Supporting and enabling individuals to access community-based services and facilities.
Health and Safety & Risk Management:
To ensure a safe working environment for self and colleagues by:
1. Ensuring a good standard of housekeeping is maintained in own area.
2. Ensuring risk assessments are completed when appropriate.
3. Taking personal responsibility for own safety e.g., reporting concerns, ensuring appropriate vaccinations and eye tests etc. are obtained.
4. Complying with all Health & Safety policies and procedures including serious untoward incidents and accident reporting.
Service Support: To assist in the implementation, development, and delivery of the service by:
1. Participating in the induction of new colleagues when required.
2. Delivering all tasks on time and to agreed quality standards.
3. Participating in the service user reviews with line manager or other colleagues.
Direct Reports: None
Total Staff Overseen: None
Internal Contacts: Service users, Service Manager/Team Leader/Line manager, Team Members
External Contacts: Carers/Friends/Family members, Regulatory bodies, Local community members
Planning Outlook: Provide in-depth key working services for (typically) 1:3 service users.
Financial Authority: Responsible for handling petty cash for service users (typically £50-£100 but may be up to £500). Manage service user monies in line with local policies.
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