Service Field Trainer, Lifts
Service Field Trainer, Lifts
Aplikuj locations: Keighley, Birmingham, Warrington, Glasgow, Gateshead
Time type: Na pełny etat
Posted on: Opublikowano 2 dni temu
Job requisition id: R0644903
At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators, and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.
We are now looking for a Service Field Trainer to join our Technical Help Desk team on a full-time basis. This position is going to cover the North & Midlands region.
The Service Field Trainer provides ongoing development of our maintenance field operatives, enhancing their competencies. You will plan and conduct new and existing KONE methods trainings, proactively preparing operatives for new products and services impacting methods, processes, and tools. You will identify competence development needs (together with business and function stakeholders), develop and localize technical trainings. Service Field Trainers enable improvement in productivity by utilizing our digitalization and connectivity solutions and play a key role in building stronger local technical hubs.
Key accountabilities at the role:
Training delivery and site activities
* Train proactively and coach field operatives in the Training Center and on site.
* Conduct onboarding and refresher training on KONE maintenance processes and procedures, ensuring high-quality standards.
* Provide training on the importance of connectivity and how to utilize the tools available.
* Identify and trial new learning methods for training delivery.
* Ensure that relevant changes in codes, methods, products, and training materials are communicated to the Field operatives.
* Onsite verification of competences.
* Maintenance Quality Audits, supporting supervisors in Technical Safety Audits.
Training planning and recording
* Participate in the training planning and local maintenance training catalogue creation.
* Plan and deliver training and back report trainings in Workday learning together with ASK HR.
Localization of technical documents and training materials
* Localize global instructions and training content to match local needs.
* Create new content and record/develop video content for consistent messaging.
* Take part in field reference groups and communities to gather and share information.
* Promote the use of Technical Information sources and tools.
Competence development
* Analyse competence gaps with supervisors and L&D based observations on site.
* Be a role model for Service mindset.
Safety and assessment
* Be a role model for safety.
* Observe incorrect working methods and act accordingly to remove the risk.
* Observe and evaluate correct methods for maintenance activities.
Own professional development
* Keep track of third-party and new KONE products, developing and delivering Toolbox talks and training.
* Attend Train-the-Trainer courses on new products, solutions, and methods.
* Maintain up-to-date knowledge on new products, solutions, methods, safety risks, and recent incidents.
* Develop own training skills and knowledge on new learning methods.
* Maintain regular activity in the field to keep knowledge and skills at a good level.
Qualifications and previous experience:
* 5+ years of experience in lift service, maintenance, and minor repairs.
* NVQ3 in Lift engineering or equivalent.
* Good technical understanding of product and service solutions and methods.
* Good digital and IT skills.
* Good communication and interpersonal skills.
* Willing to travel within the front line.
* Willingness to learn.
* Good written and spoken English.
* UK driving licence.
KONE provides a competitive salary and benefits including annual bonus up to 10%, company car and fuel card, 25 Days Holiday, 1 Volunteering Day, Company Pension Scheme, Employee Assistance Programme, Prolonged disability insurance (PDI), Life Assurance, Cycle to Work Scheme, KONE Discounts and cashback platform, Service Awards for every 10 years of seniority, Give As You Earn, Digital GP access, Health Care, and Hybrid Working.
This role is not eligible for visa sponsorship.
At KONE, we focus on building an innovative culture of collaboration, valuing every individual's contribution. Employee engagement is a key area of interest for us. We encourage participation and sharing of information and ideas. Sustainability is an integral part of our culture and daily operations.
For more information, visit www.kone.com/careers.
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