Required Skills TCP IP Azure AWS Helpdesk Job Summary Our Client, a leading IT services company, is seeking a highly skilled and experienced 3rd Line Engineer to join their dynamic team. As a 3rd Line Engineer, you will be responsible for providing expert technical support and guidance to resolve complex IT issues for our clients. The ideal candidate will have a strong background in network infrastructure, server administration, and virtualization technologies. You must have a proactive and problem-solving mindset, with the ability to work well under pressure and prioritize tasks effectively. Excellent communication skills and a customer-focused approach are essential for this role. If you are looking for a challenging and rewarding opportunity in the IT industry, apply now to join our innovative team. Experience Essential Requirements - Proven experience in a 3rd-line support role or equivalent technical position. - Strong Knowledge of Networking Principles and Troubleshooting Methodologies. - Experience with Windows and Linux Server Environments. - Familiarity with Virtualisation Technologies (E.g. VMware or Hyper-V.) - Excellent problem-solving skills and a customer-focused approach. - Ability to work well both independently and collaboratively within a team Job Responsibilities Provide expert-level support for complex technical issues escalated from 1st and 2nd-line support teams. Design, implement, and maintain IT infrastructure and services including servers, networks, and storage solutions. Monitor system performance and troubleshoot issues to ensure maximum uptime and efficiency. Latest IT EquipmentCollaborate with cross-functional teams to execute strategic IT projects and initiatives. Document troubleshooting procedures and create knowledge base articles to assist team members. Perform system upgrades, patches, and backups to ensure data integrity and security. Participate in on-call rotation to provide support outside of regular business hours. Job Benefits 25 Days Paid Annual Leave Birthday Day Off Company Pension Latest IT Equipment Ability to purchase additional Annual Leave Free Parking Funded Training and Development Desired Skills Ubiquiti Unifi SonicWALL Fortinet MSP