Join our client, Smartbox, as an IT Engineer Are you a passionate IT Engineer looking to make a real impact by giving a voice to those without speech? Smartbox is looking for a dedicated individual like you to join their team and contribute to enhancing the lives of people with disabilities. Your Impact: As their IT Engineer, you will: Manage and support IT systems, including Windows, Mac OS, Linux, and Cloud environments (AWS, Azure). Work closely with the Infrastructure Engineer to troubleshoot and resolve complex IT issues, particularly related to servers, networking, and security. Provide 2nd line support for IT-related issues, including server, network, and connectivity problems. Diagnose and resolve more complex issues escalated from the 1st line of support, ensuring minimal disruption to services. Support the management and maintenance of server hardware, network infrastructure, and related systems. Patch Management and Vulnerability Remediation. Oversee and manage patch management for operating systems, applications, and devices, ensuring timely deployment of security updates and patches. Essential Qualifications/skills/experience: Strong experience in managing and supporting Windows and Linux operating systems in an enterprise environment. Experience with Microsoft Intune, Defender for Endpoint, and Azure AD to enforce security and compliance on endpoints and devices. Expertise in managing patch management tools (e.g., WSUS, SCCM, Choclatey, Connect Secure) and vulnerability scanning tools (e.g., Nessus, Qualys). Proven experience in 2nd line support, including troubleshooting and resolving server, network, and connectivity issues. Familiarity with network protocols, IP addressing, DNS, DHCP, VPNs, and other network troubleshooting tools. Experience with device hardware compliance and ensuring that devices meet corporate security requirements before allowing access to resources. In-depth understanding of security principles, frameworks (e.g., NIST, CIS Controls), and endpoint security measures. Strong troubleshooting and problem-solving skills, particularly when it comes to diagnosing IT security issues, server/network issues, and resolving device compliance or patching problems. Proven ability to monitor and manage device compliance across the organization, using tools like Intune to track health and security posture. About Smartbox: At Smartbox, they are proud to be at the forefront of assistive communication technology. Their innovative products are used globally by individuals with diverse needs. Their values - passionate, caring, empowering, achieving together, and enabling change - resonate in everything they do. Their Inclusive Culture: They believe in giving everyone a voice. Joining Smartbox means joining a diverse team that values collaboration and supports a community that relies on their technology for effective communication. Their Commitment to Sustainability: At Smartbox, they not only innovate but also prioritise sustainability. They aim to minimise their carbon footprint and promote a greener world through sustainable solutions. By joining them, you'll contribute to shaping a more inclusive society while actively supporting their sustainability efforts. Their D&I Commitments: At Smartbox, they prioritise diversity and inclusivity in their work environment. Here's how they do it: Recognised as a Disability Confident Employer by the UK Government and Founding Partner of Purple Tuesday. Their recruitment practices are inclusive and barrier-free, with adjustments available during the application process and throughout your career with them. They believe in adding to their culture, not just fitting in. Their diverse team combines unique talents to create products that reflect the diversity of their users and customers. Rewards and benefits: Discover a world of rewards and benefits tailored to your wellbeing at Smartbox. Beyond a competitive salary and private medical insurance, explore perks like a hybrid working model, wellness benefits, and paid volunteering days.